Cineworld Cinema Plymouth Reviews Summary

Screen and Viewing Experience

Pros:

• "Third biggest Screen in the UK. Incredible."
• "IMAX screen was bigger than I expected and the surround sound was great too."
• "The IMAX screen were very comfy. They recline but move with you as you do."
• "What an experience. Went here to watch Top gun maverick and The new avatar. By omg!! The 4DX is out of this world."
• "Fantastic imax screen and great seats with loads of room."
• "Seats are comfortable recliner style - having visited a number of other locations in the chain many are older flip up style."
• "The screen we were in was small with amazing reclining seats, complete with cupholders and more than enough legroom."
• "Great view of the screen with the rake of the seating sections, screen and sound all good too."

Cons:

• "The screen sound sounded off/too loud."
• "Extremely unimpressed, we went to see Oppenheimer in imax and were sat 4 rows from the front, had I been sat in any of the forward seats I would have asked for a refund immediately."
• "The poor sound quality at Cineworld Plymouth made the film hard to watch."
• "Just the size of the screen was disappointment, the screen either should be huge or the seats less, too many seats for such a small screen."
• "But it’s just ridiculously loud to a point which is excessive."
• "The sound was so LOUD i spent the entire time with a tissue in each ear with my hands on my ears for the entire film."
• "The first film I watched, I felt like the sound was too quiet, and I wasn’t impressed with the audio quality. It sounded slightly echoey."
• "Unfortunately the sound kept cutting out. I lasted 30 mins before I gave up."

Facilities and Accessibility

Pros:

• "The staff are amazing the disabled access is spot on and the seats are good."
• "Lovely clean and comfortable seating in the IMAX screening room. Leather seats that recline slightly and have good sized cup holders."
• "I visited Cineworld today and would like to thank the staff, especially George who was particularly helpful, I am a wheelchair user."
• "Cinema world Plymouth has great disabled access and were really helpful in planning our cinema trip to see Downton abbey today."
• "Staff and customer service are massive supportive has we never been to cineworld before, we did get lost in the building."
• "We went with someone who couldn't use stairs and the staff were so lovely to help us and took them to use the lift."
• "The disabled toilet was clean and well laid out making it easy to use."
• "Fantastic and fun experience at the 4DX cinema with the kids. Seats were rocking and rolling and jolting with every thump and bang and sudden noise and movement in the movie."

Cons:

• "Really poor for people with disabilities. The Tron-esque lighting downstairs would be helped with signage."
• "Horrible experience! Would not recommend coming here whatsoever. Bought an unlimited card under the pretences I would actually be allowed Into the cinema to watch the film I bought tickets for."
• "Unfortunately there's about 30 minutes of ads and 2-3 actual trailers but it's a pretty good cinema although usually very busy and the screening times are far between each showing."
• "Unfortunately a very poor experience. Lack of communication between staff, downstairs insisting you can use your QR code upstairs while upstairs staff instruct you to go back downstairs to print tickets due to a broken scanner."
• "Something i think the cinema should think about is the affect this building will have on autistic people as i notice some film screenings are listed as autistic friendly, but the harsh lighting and noise in the building will be too much for some."
• "It's also twice the price than the Vue in Plymouth. That offers identical films and snacks, but with better service"
• "Very concerned on for the health and safety of customers, my partner got burnt all over her arms due to customer service negligence and they have no first aid personal nor first aid equipment to deal with the situation."
• "First of all the disabled toilet down stair smelled really bad to the point i felt sick. They hadn't been cleaned for a while."