Address: 1 Charles St, Plymouth, PL1 1EA, United Kingdom
Phone: +441752633000
Rating: 3.8
based on 150 reviews.
Customer Service
Pros:
"When I arrived all the staff where very friendly and the person who served me took his time not rushing despite how busy it was."
"I had never been treated so well in any shop ever."
"Was assisted by a lovely lady who made me feel welcomed in the store."
"All the staff are enthusiastic and friendly."
"Their expertise is fantastic and they ran an excellent workshop with us."
"Well impressed with the staff that helped us."
"The staff are outstanding in every way, very talkative and almost constantly smiling without fail."
Cons:
"Only giving one star as no stars isn’t an option."
"Not impressed, they supplied us faulty parts offered a replacement however I would need to pay extra as they would need to order the parts in!"
"I left feeling disappointed to say the least!"
"Customer service was awful."
"Staff lack pretty much any technical knowledge of the products they sell."
"The lack of helpful and knowledgeable staff means you'll probably leave with no solution."
"Probably the worst service i have ever come across."
Store Experience
Pros:
"This store is big! Its large size and modern layout can make it feel too big but the smiling helpful staff are there to make you feel at ease."
"It's a nice looking store for sure."
"Always polite and helpful staff. Great product line."
"True to Apple Store form, Liane and Alex delivered beyond excellent customer support today."
"Nothing was too much trouble. Much impressed."
"Everyone was so kind and made me feel at ease."
"Good location. Spacious."
Cons:
"The Apple assistant tried his best to fix it."
"They insisted it required a full display replacement (it didn't)."
"Every time I have been in this store I have been stood waiting around."
"Lots of colleagues stood around chatting with each other."
"The management of the store pretty much sets it up to fail."
"I personally don't like being harassed as soon as I enter."
"No welcome or acknowledgement from the many available staff despite the store being quiet."
Product and Repair Services
Pros:
"Came in to collect an order but ended up walking out with a 14 Pro Max as they just happened to have one in stock!"
"Brought in our out of warranty iMac for repair, but as it as a known issue the repair was free according to the apple website."
"Decided to go have my laptop fixed after a year of having a broken laptop, and they were really kind and said it was for free for internal repairs, and they fixed it in 3 days."
"Made an appointment for 2pm today was seen at 2.10 pm they did everything that needed to be done to our iPhone and we were out the shop at 2.30 pm even tho the shop was packed."
"Both times, after the reservation, I got text updates and upon arrival the staff were helpful and personable."
"I came in here on 9/07/20 with a severely water damaged phone which I expected was beyond repair."
"Popped in to get my daughters iPhone repaired. While I'm not generally an Apple fan I have to admit the service was great (had a screen repair on an iPhone 6 in an hour)."
Cons:
"Went in to try get my iPhone sped up, guy told me to reset it essentially, so we did and about halfway through he went to see another customer."
"He then tried to sell me a new iPhone, get a new contract and told me that was my only option and tried to tell me how great the deals were."
"Booked in to get the battery replaced in my 6s, employee damaged the phone during repairs."
"Apple gave me a refurbished handset ... not what I expected from a apple store, staff should be trained properly."
"Manager told me sorry if you were purchase it in our store we could help you but because you bought the iMac online is nothing to do with us."
"Attended the genius bar to seek a repair for a small crack in the camera lens of my iPhone 14plus, was met with the advice of 'get a replacement through amazon or pay to replace the phone'."
"I got an iPad 8th generation for Christmas in 2020 and my battery goes down by 3% every 34 seconds."