Address: Suite 67, Bonnington Bond, 2 Anderson Pl, Edinburgh EH6 5NP, United Kingdom
Phone: +441315554444
Rating: 4.9
based on 238 reviews.
Customer Service
Pros:
"Everybody that I have dealt with from the team, Jonathan, Gillian, Natalie, Charlotte, Mike, and Jen have been professional, knowledgeable, and friendly."
"The team were all very friendly and would always respond to emails/calls and often went above and beyond to help."
"They're very helpful and responsive, easy to communicate and friendly."
"Immediate response to any queries - with solutions and advice."
"Very professional and always very quick to respond to any enquiry we had."
"All the team was helpful and very kind. Letting me know at every moment the progress of the application, sorting out everything for me."
"Every single staff member I've spoken to (via phone, email or in person) has been incredibly helpful, efficient and friendly."
Cons:
"Never rent a property with this company unless you like to argue and can afford to not get your deposit!!!!"
"Got a big dent in the deposit from these folk... They just stopped responding."
"An absolutely terrible letting agency which suffers from a lack of coherency in their office and is infested with incompetent staff members throughout."
"However, on the day in which the viewing was supposedly taking place, no one showed up at the agreed location wasting my time and not warning me of any appointment alterations/cancellations."
"All they do is make sure the rent gets paid. Useless."
"Go to a backpackers or be homeless just don't go there."
"I have experienced nothing but carelessness and a lack of professionalism from this agency."
Property Management
Pros:
"Clan Gordon's service is extremely professional. They go the extra mile on property management ensuring that all regulations are adhered to."
"Whenever there was an issue, Mike would send out a contractor as soon as possible to attend which was ideal!"
"We have always been impressed with their professional and ethical service, most importantly their responsible management of our valued tenants."
"Their professionalism is on the highest level!"
"They provide a professional and helpful service and are always quick to respond to any queries we have."
"They've ensured all the necessary compliance and paperwork is always in place, arranged any repairs or renovations, and vetted prospective tenants on our behalf."
"They provide an incredibly professional service and they are an incredibly friendly team."
Cons:
"The only feedback I would give Clan Gordon to help a smoother move in process is to give tenants 2 sets of keys when moving into a new property."
"To be honest there were few issues during my check-in because of staff unavailability during New year holidays."
"They managed the flat above me and they let their tenants put the music on all day and do nothing about it."
"They let their tenants do whatever they want and annoy their neighbours."
"There is water escape from their flat and they do nothing about it."
"If you did DIY behind their back i.e. put up a light bulb it was seen as you were hiding something and you may disguised an issue therefore they interrogated you."
"The rest didn't care and it was evident that the tenant is not a person living in a home, yet nothing but a number which provides income for their business."
Tenant Experience
Pros:
"From the start my experience with Clan Gordon has been very professional and entirely stress free."
"Excellent service when the boiler broke down in my rental flat."
"Great service throughout the entire process of viewing, applying for property and moving in."
"We hope to have many happy years renting for you! Highly recommend!"
"I would recommend Clan Gordon to anyone - without a doubt the best Letting Agent in Edinburgh."
"As an expat newly arrived, 100% recommend their service!"
"We’ve had support from Clan Gordon throughout the application process, especially from Hannah Doig, who was incredibly helpful."
Cons:
"I'm sad to be leaving, but I'm taking some great memories of working with a fantastic group of people with me."
"I do not recommend this agency to anyone looking for a reliable and professional service, thanks to them I still don't have a flat to live in and was left without answers."
"Unfortunately, I learnt the hard way."
"When my partner and I moved into our home in July, we found that the shower ran cold after about 5 minutes."
"Only negative I can recall was not getting full deposit returned at the end of the lease."
"Most agents did not bother with me, ranging from simply rude to just totally unprofessional."
"I would obviously not recommend this miserable, substandard and amoral operation that is called Clan Gordon."