Address: 265 Bury New Rd, Salford, Manchester M8 8DY, United Kingdom
Phone: +441617926092
Rating: 4.4
based on 141 reviews.
Customer Service
Pros:
"Always excellent service and great advice offered."
"Really good customer service with friendly staff."
"Service was excellent and staff very helpful and courteous."
"Fantastic customer service from Andrei and Connor A."
"Great customer service, friendly and polite."
"Absolutely brilliant - friendly helpful staff who replaced my flat tyre really quickly - they explained the problem with the tyre and gave me options to resolve it."
"Good, friendly and professional people!"
Cons:
"Terrible customer service, waiting area filthy, toilets filthy, staff miserable and ignorant."
"Useless can't get the goods and services are poor."
"Poor attitude from staff, rude & dismissive with their manner."
"The centre manager is rude. In my opinion and experience they are dishonest and will try to make money by making up a fault list."
"Very poor customer service. I came in and asked if the 2 front tyres of my car could be replaced. The man in the reception who was busy talking on his mobile phone, told me he hadn't got the right size in stock."
"Staff were abrupt to both me and customers who called whilst i was there. Work area does not look clean in atall."
"Store manager got absolute zero customer service skills and generally don’t know how to speak to people."
Quality of Work
Pros:
"The original job was undertaken well within the estimated time frame."
"Job done in less than 30 mins."
"Went in for a puncture and got it fixed in 15 minutes."
"Caught a nail in a tyre on the way to work and so had to return home... They were able to fix the puncture and I was back driving within 20mins."
"Fantastic service tyre replaced and back on the road within 30 minutes."
"The job was done perfectly and very quickly."
"Just had my brakes and tyres done. Excellent service and very well managed."
Cons:
"AVOID!!! Went to have my car examined as there was a noise coming from underneath. they told me my Flexi pipe, exhaust box and diesel converter were totally gone and had to be replaced."
"They are rip off for price n workmanship is poor. Go to a local garage cheaper n parts are fitted better also great service."
"Serviced my vehicle but caused another issue in the process, was supposed to be a disk and pad change, but now my car judders and vibrates when going over 60mph."
"You broke my car."
"Poor attitude from staff, rude & dismissive with their manner."
"DO NOT GO HERE!! My car was brought here because there was a problem with the exhaust. They couldn't fit it in at the time and we were asked to bring it back later."
"The initial fitting seemed to be ok, however after three days I noticed the tyres weren’t as firm anymore."
Pricing and Value
Pros:
"Had to get 2 continental tyres very quickly as I had a puncture in rear right tyre. Went online & kwikfit Salford came up trumps with my requirements, best price by quite a margin & time scale."
"Went in with a slightly flat tyre that wouldn't inflate; was terrified they'd tell me I needed a new set and charge me through the nose, but they just replaced the valve."
"Found that only kwik fit Salford had my size of tyre available that day. Booked online and pre paid also. Got 2 tyres cheaper than anywhere else and also an extra 10% discount."
"Booked online and got 10% off two Pirelli P Zeros."
"Very quick and efficient MOT for my car. Booked online at a convenient time and date and only paid £29 compared to £55 if I'd had it done with a dealer."
"Great job at a sensible price."
"Kwik Fit is the best mates, I was asking for NHS discount for punctured tire repair only to get a free repair as NHS staff."
Cons:
"Always feel I spend too much here. It's almost like they will charge you as much as they can especially if you don't have good knowledge of cars."
"They offered free deals but threatened you to replace a couple of things, otherwise, like me, they did the works sloppily and forgot to put things back."
"One word rubbish they will not take card payment over the phone... they will overcharge you."
"Just been to see about my fan belt making a noise. To be quoted 160 quid. When I got told they cost about 10 pound of a few people I know. Staff not very freindly. not good for business."
"They won’t fix the puncture they don’t have my tyre size and they won’t replace with my spare."
"Bad experience as a pregnant lady I was waiting hours, they kept on sending me back and forth to the garage it was disgusting."
"Booked an air con check, when I got there the guy jumped in my car and told me check back in 30 mins, I opted to stay and watch, the guy then then switches on the ac and tells me it's not working, seriously sherlock that was the whole point of my visit and apparently that was the test."
Management and Staff
Pros:
"Since the new manager took over the service is friendly informative."
"Great set of lads, customer service always on point."
"I WAS TREATED WITH RESPECT. AND A VERY VERY HIGH STANDARD OF WORK. ON MY MOT."
"Andrei is the best manager I have come across in the car game."
"We found the staff very pleasant and and helpful."
"Been to several other garages with alignment issues. No joy!!.These lads sorted it out straight away."
"I have been coming to kwik fit Bury new Road for my car service and MOT for years. Andrei and Tony are professional and their customer service is second to none."
Cons:
"Terrible customer service, waiting area filthy, toilets filthy."
"The centre manager is rude. In my opinion and experience they are dishonest and will try to make money by making up a fault list."
"Store manager got absolute zero customer service skills and generally don’t know how to speak to people."
"Poor attitude from staff, rude & dismissive with their manner."
"Staff sorry mate we can't fit a back box to the bottom of the car."
"Hi I am a driving instructor, came here to change a tire been told it will take 5, 10 minutes spent there an hour staff very rough !!"
"Bad experience as a pregnant lady I was waiting hours, they kept on sending me back and forth to the garage it was disgusting."