"Our luggage was left at Vancouver airport on Monday (2nd October). It has just been delivered safely to West Wales on Friday (6th)."
"I was terrified when I saw all the negative reviews but I have to say my experience was great."
"Had no problems getting our bags back. We called once to check our hotel address was correct and it was answered after a few mins."
"Overall we had a very positive experience with this company. Our luggage was left off of our BA Heathrow to Glasgow flight on a Sunday night, it flew to Glasgow on the Tuesday morning, was picked up by Eagle on the Wednesday morning and delivered to us in Troon on the Thursday afternoon."
"Bags not on flight and were told Eagle were dealing with them. Followed instructions online and everything went to plan."
"I read the reviews here with trepidation, when I got the text saying they had my bag. However, they sent me an initial text to say the bag was coming, then a further text to give a 2 hour window and they delivered in the window, to my neighbour as requested."
"After a slow and painful process of British Airways tracking down my father-in-laws missing bags due to a cancelled connecting flight from Heathrow, my experience with the Manchester branch of Eagle Aviation was fantastic."
"Our cases were not on board British Airways flight when we arrived at our destination, filled in online form at BA site and four days after we got home, we received a text from Eagle Aviation who delivered our lost cases to our front door, very happy outcome."
Cons:
"Luggage was delayed on a BA flight. Spent ages on hold again to talk to a rude customer service agent."
"I have sent numerous emails and filled out the form on the website for a callback and have had no responses from Eagle Aviation."
"My luggage was delayed on a BA flight. It arrived at the right airport the next day and Eagle Aviation took possession of it. A week later I still hadn’t had my luggage so called them directly."
"If you're a business considering Eagle, please consider another vendor. They tried to deliver my bag to the wrong address 4 days ago and I still have not received my bag."
"I have been awaiting my luggage now for 4 days. Thanks to a tracker I have now located it to a trading estate where it has been sat for 3 of those 4 days."
"The most unprofessional company I have ever had the displease of dealing with."
"Didn't even try to deliver my bag. Never buzzed the intercom once after making sure my details were right."
"Day 4 still no luggage, no way to communicate, and no way to check status of luggage."