Eleganza Sposa Reviews Summary

Customer Service

Pros:

• "Everyone in the boutique was very welcoming and so friendly."
• "Ava was so professional and knowledgable to make me at ease."
• "Rachel listened attentively to my preferences and went above and beyond."
• "Annie was absolutely fabulous and made us all feel so comfortable and welcome."
• "Chloe was very knowledgeable and encouraging, making our friend feel excited about the wedding."
• "The entire journey, from the beginning to the end, was nothing short of extraordinary."
• "Lorena was my stylist & honestly can't thank her enough for the service I received."
• "Thank you for making this once in a lifetime moment truly magical."

Cons:

• "Unfortunately, I was really disappointed with my experience at Eleganza Sposa."
• "Had to pay to be able to try on dresses and felt a bit intimidated for someone who is going to be a new bride."
• "Asked several times to only be shown dresses that I don’t have to purchase then and there - they didn’t show me a single one."
• "The girl who was assisting me had no concept of privacy or modesty!"
• "She continuously kept bringing me the same style of dress, even though I kept saying I wasn't sure on the style."

Dress Selection and Style

Pros:

• "Every dress I tried on I LOVED! Chloe seemed to know exactly what I would suit."
• "The shop was absolutely beautiful and straight away we were offered some fizz/water!"
• "All the dresses that I tried on were so flawless, perfectly detailed."
• "The amazing Lorena was my stylist & honestly can't thank her enough for the service I received."
• "We saw lots of different dresses and Annie listened to what we liked and disliked."
• "Chloe, my stylist, deserves all the praise in the world. She made me feel like an absolute queen."
• "I absolutely loved my experience in Eleganza Sposa, Chloe was my stylist who made me feel so welcome and comfortable."
• "The first dress she picked was the dress I said yes to!"

Cons:

• "I visited the store several months ago and sadly didn't have the best experience. It was my first time trying on wedding dresses."
• "The girl became VERY pushy and went in for a hard sell. She wanted me to say yes to the £4000 dress there and then."
• "The stylist didn't seem keen and had been pushing a sample dress (that didn't fit me correctly)."
• "When going to collect my dress it was at least 4 inches too short and the manager Lesley fat-shamed me."
• "Although I wasn't successful in finding a dress, I just have to say that Lisa is the best bridal assistant that I have come across."