Address: 6, York Buildings, Queen St, Edinburgh EH2 1HY, United Kingdom
Phone: +441315563445
Rating: 4.8
based on 92 reviews.
Customer Service
Pros:
"The team were also very understanding about us having to postpone our wedding twice because of the pandemic and were very flexible about fittings."
"Liliana couldn’t have been kinder inviting me back to the shop for a fitting and then making alterations."
"The salesgirls were very friendly and helpful for a first-time buyer with zero experience like me."
"Thank you so much to Natalie and Liliana in particular for their help."
"Liliana and her team were so friendly and knowledgeable and put me completely at ease."
"All the staff are so friendly and helpful and the whole process of getting my dress was great."
"Liliana and Natalie were so patient and made the experience so special."
Cons:
"They said they would need to charge £50 for this appointment."
"Would not recommend to future brides!"
"Very disappointed and a painful experience. Don’t go here !!!"
"All in all a very frustrating and disappointing experience, I would not recommend trusting this establishment with one of the most expensive purchases you will ever make."
"After these red flags, lack of communication and care I felt really uncomfortable going forward, and decided that the best thing to do was leave my dress and deposit I paid with lanovia."
"Very rude owner! She didn’t want to help and not putting the effort in because my daughter is pregnant."
"No apology or sympathy was offered to me and I was just brushed off and blamed."
Dress Quality and Design
Pros:
"I got a lot of nice comments on the dress on my wedding day."
"The atmosphere, expertise of the stylists, and quality of the dresses are highlights."
"I settled with a vintage dress laced with silver and gold."
"The quality and image of the dress was everything I wanted."
"The care and attention to detail that went into making my dress was amazing."
"The dress was designed and created specifically by the talented team, and they all did such a wonderful job."
"They made me the most beautiful dress, which felt unique to me and was incredibly comfortable to wear."
Cons:
"No one at the shop told me of this damage and the dress was boxed in this state."
"I opened the box recently and was shocked to find the dress was full of holes where the thread had come away during the dry cleaning process."
"She also said that there is a 20% discount if you pay in cash on the day... for her to then tell us she had made a mistake, and that actually its a dress to be ordered in, and that alterations would be an additional cost."
"Sadly the sales woman wasn’t there and I had to deal with a rude owner and a rude seamstress."
"The seamstress who then came out to take my measurements for the dress was very unbothered about my dress and rude to the new assistant."
"However, I didn’t have a good experience here, I ended up walking away with no dress due to multiple red flags."
"I feel very let down and swindled by the lack of honesty and care that took place when my dress was boxed."
Customization and Alterations
Pros:
"We ended up mixing the top and bottom from two different dresses to get my perfect dress as they didn't have the dress I wanted to try in store."
"I liked different aspects of multiple dresses which they put together and brought my dream dress to life."
"It was a dream come true being able to mix and match tops and skirts to be able to design my own bespoke wedding dress which was just perfect for me."
"My dress was made to measure and so I was able to customise the style to create something that I really loved and felt personal to me."
"Liliana helped to create a bespoke one from pieces of others that I liked."
"The team were very accommodating and were able create a bespoke lace top for my dress from a fabric I liked from a different dress."
"The alterations were quick, and perfect."
Cons:
"I emailed the shop to explain this situation and received no reply for a week."
"The reason for giving them 4 stars, not 5, was variable levels of customer service."