Catherines of Partick Reviews Summary

Category: Bridal shop Glasgow, UK

Address: 106-114 Dumbarton Rd, Glasgow, G11 6NY, United Kingdom

Phone: +441413391351

Rating: 4.7
based on 212 reviews.

Customer Service

Pros:

  • "I cannot praise the attention to detail and professionalism of the staff at Catherine’s enough."
  • "Irene couldn't of made it easier for me, she was friendly and attentive to my needs nothing was too much trouble!"
  • "Robin was my sales girl and she was amazing so attentive nothing was a problem."
  • "Janet the shop assistant was amazing! she was very helpful and knew exactly what style suited me best."
  • "Excellent knowledgeable service from Candice real understanding of what my wife was after."
  • "The service I received was first class."
  • "The staff were so lovely and very helpful."

Cons:

  • "Extremely poor experience when looking for mother of groom outfit. Did not listen to anything I said, kept disappearing and had no ideas of her own."
  • "We were served by Janet. At first I thought friendly enough but trying too hard to force her humour on you, but as the time went on and my daughter tried on various dresses, I felt like once Janet realised we weren’t going to be buying any from her then her attitude changed completely."
  • "The management really need to have a good look at some of their ridiculous rules and how they enforce them."
  • "I sincerely hope that anyone wanting a special shopping experience avoid this place like the plague."
  • "The sales assistants are rude, abnoxious and judgemental."
  • "This is potentially the worst customer service I have ever experienced."
  • "AWFUL place. The person who served me began by asking how much I wanted to spend... she seemed to ignore anything I said about colour or style and would often pull out things that were very similar to some I had rejected."

Product Selection

Pros:

  • "The shop is an Aladdin's cave of treasures and anyone visiting will be spoiled for choice."
  • "I have never seen such a huge range of very gorgeous clothes for special occasions."
  • "The range of outfits is amazing, I guarantee there will be something for you."
  • "Their range off outfits and hats was exceptional."
  • "The choice of outfits was breathtaking."
  • "Huge choice of dresses, we would both highly recommend Catherine’s of Partick to anyone looking for an outfit for a special occasion."
  • "Wonderful selection of Mother of the Bride outfits and accessories."

Cons:

  • "Despite the very attentive and helpful efforts of Louise, I sadly didn't find the type of dress I wanted."

Shopping Experience

Pros:

  • "They operate by appointment only so never crowded and very spacious."
  • "The experience was fab and so very easy."
  • "Thank you Catherine's of Partick for an amazing experience."
  • "Sharon completely made my shopping trip a delightful experience."
  • "What a wonderful shop this is. Don’t be put off by the need to make an appointment."
  • "Going to Catherine of Patrick was a very enjoyable experience, I was looking for a mother of the bride outfit."
  • "The personal service given was fabulous from start to finish."

Cons:

  • "I really don’t know how they get away with this. I booked an appointment for my mum to look at Mother of The Bride dress for my upcoming wedding. I had to pay a £25 deposit (for a shop!!) the morning of the appointment, I was contacted by track and trace as a close contact so had to cancel the appointment."
  • "Not only that after two hours in store not even a glass of water was offered, there’s no seating to sit down."
  • "One tiny gripe would be that they should have a couple of chairs dotted around for elderly mother's etc, accompanying the buyer to the shop."

Alterations and Customization

Pros:

  • "I had to get some alterations to my dress and again everyone I met dealing with that was so helpful and nothing was too much trouble."
  • "In shop alterations to length of dress which were carried out to the highest standard."
  • "Alterations were needed which were very expertly and successfully carried out by lovely Nadia."

Cons:

  • "That was an experience I will never repeat, and will recommend my friends avoid too."

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