Gwenne Edinburgh Reviews Summary

Consultation Experience

Pros:

• "The initial zoom consultation with Gwenne was so lovely and put me at ease as she is so knowledgeable about all shapes and sizes."
• "Upon first getting in contact she was super quick to reply, was able to source a random dress I wanted."
• "Gwenne took the time prior to our appointment to FaceTime and go over what ideas I was looking for."
• "From the first Zoom call to collecting my dress at the final fitting. Everyone was so warm and welcoming."
• "From June 2020 Gwenne reassured me and made me feel special by organising a personalised zoom session."

Cons:

• "I had paid a deposit which was not required at the time. No dress was ordered or measurements taken & now that I have decided Gwennes doesn't have the style I really want, they are refusing to refund my deposit."

Dress Selection and Fitting

Pros:

• "Gwenne was so welcoming and even knew better than me what dresses suited me."
• "Gwenne who actually picked out my dress for me, she has such a good eye for what suits you!"
• "The way Agie does all the alterations at the Broxburn branch also made it very easy for me to get the dress to fit the way I wanted."
• "I was adamant I didn't want a strapless dress, yet she managed to get me to try one on and sure enough it was 'the one'."
• "Not wanting a veil I decided on wedding wings which allowed the detail to be visible yet I still felt very bridal."

Cons:

• "The service was excellent, however I had paid a deposit which was not required at the time."

Customer Service

Pros:

• "Her shop in Broxburn was terrific and Stephanie was amazing at helping choose my bridesmaid's dress."
• "I even got a little email on my wedding day with some last minute tips, which was a really lovely touch."
• "Gwenne really went the extra mile in contacting the designer of the dress I had my eye on."
• "I would highly recommend Gwenne Edinburgh. I really struggled to find a wedding dress that felt 'me' at other shops."
• "Gwenne and her staff have a fantastic eye for detail, incredible wedding dresses, and a lovely warm welcoming atmosphere."

Cons:

• "At no time was I informed about any of this re- a contract, I thought I was signing for my receipt nothing more."
• "Happy to add that after weeks of threatening emails from Gwenne herself she refunded me my money."