Address: 20a Manor Pl, Edinburgh, EH3 7DS, United Kingdom
Phone: +441314765500
Rating: 4.7
based on 150 reviews.
Customer Service
Pros:
"Very professional, quick to respond, and willing to do whatever they can to help."
"They are responsive, efficient and helpful (especially Kim!)"
"The phone is answered by a real person in double quick time, and their responsiveness and helpfulness second to none."
"Everyone at 1Let was very responsive to any concerns about the flat, completely transparent with all rent and deposit information."
"They've been extremely prompt getting back to me, always clear in letting me know what's going on."
"Any queries I have had have been responded to very quickly."
"The team was easy to contact, very responsive and responsible."
Cons:
"Totally unacceptable, looking forward to change agency!!"
"Staff members are lazy and ignorant, in particular Kim and Beata, never delivering on their promises, even when stated on email."
"Turned up for a flat viewing today arranged by 1let, with no agent to greet me on arrival and the tenant having no clue I was meant to be viewing the flat!"
"Disgracefu service from 1let. Daughter moving to Edinburgh from Macclesfield England. Travelled 6hrs only to be told, no keys, no access, 'nothing we can do' despite email agreements."
"A dishonest and deceptive company. They most certainly don’t put tenants first."
"Did not have the courtesy to respond to me on my enquiries until after property had already been let a week later."
"Phoned the agency and they didn't know what had happened."
Maintenance and Property Management
Pros:
"The sales manager, Ken Bell, organised contractors to upgrade the heating system, fit new carpets, redecorate throughout, conduct the necessary legal inspections/assessments, and deep clean the flat."
"They have great access to responsive tradespeople and work with both the landlord and the tenant in mind."
"Aside from their prompt resolution of any maintenance issues, they are always completely on top of servicing, safety certificates etc."
"They were very responsive and supportive when some issue in the flat had to be fixed."
"They have been extremely professional and efficient across all areas of leading, from advertising the flat to dealing with maintenance issues."
"1let also deal with property issues very quickly, and have had contractors out to make amends in our property in a day's notice."
"They were equally responsive and professional when managing major works, such as the replacement of windows, as they were in dealing with more standard issues such as heating and water failure."
Cons:
"We waited 2 months for a resolution of a simple broken light in the bathroom."
"The only downside was the flat was not (in my opinion) cleaned to a good standard by the previous tenant."
"Flat itself overall, was tired and grubby - mattress was in a sorry state and the sofa worn out with stains before we moved in - then when we left, we were billed for the cleaning of both."
"Also charged for painting ceiling with anti mould paint, which is mad because there is no extraction and no central heating."
"The property had a list of things wrong with it and the company did nothing to fix the issues."
"After more than 1 year renting with this agency I have to say that I am really disappointed! I have wasps in my bathroom and they are not willing to repair the hole from where the wasps get in."
"They let us the property with a garage included, yet when we moved in we didn’t have access to the garage for over 6 weeks."
Professionalism
Pros:
"From start to finish, their professionalism, attention to detail, and unwavering dedication truly exceeded our expectations."
"A thoroughly professional and dedicated agent whose eye for detail, diligence and care for the client is rare and on a completely different level!"
"The staff are very professional and diligent and execute their task promptly when dealing with prospect tenant."
"1Let is a team of highly talented professionals that consistently deliver first-class performance."
"The agent we've worked with (Ken Bell) is professional and very polite and friendly."
"Ken and his team are so professional."
"Professional and friendly, it's not hard to imagine that tenants would also feel very much at ease with Ken and confident that they are in safe hands."
Cons:
"Scott was very Unprofessional, I never had a problem with the agency for 2 years, until I moved out from the property, they made it very complicated."
"Truly pathetic level of service."
"Incompetent."
"Thanks to the quickness and efficiency of 1LET, I wasted much of my time and missed the chance to secure other flats."
"Left her in a van in a car park for over 5 hours."
"Charged extortionate amount to spread a little grass seed and pull out a few weeds."
"It appears that 1LET injected a sum into a well-known 'independent' review website for property agents to exclude those reviews that are damaging to the company's made-up reputation."