Address: 4 Jamaica St, Edinburgh, EH3 6HH, United Kingdom
Phone: +441316224160
Rating: 4.0
based on 105 reviews.
Communication
Pros:
"Very impressed with the initial communication."
"Every time I needed something to be fixed, he responded quickly and resolved every issue."
"It was a real pleasure to meet the Rettie team. Seriousness and kindness."
"In particular Kirsty Campbell has provided a lot of useful advice and information."
"We would also name drop our property manager, David Lamont. David greatly contributed to our fantastic experience."
"Service impeccable. Maintenance prompt, effective and thoroughly communicated."
"They've always been quick to respond, sympathetic to any issues, reasonable and professional."
Cons:
"They hired a cleaner without discussing with us as there was 'dust on the skirting boards'."
"The agency never took any responsibility for this, and didn't even apologise."
"Unresponsive and incompetent."
"Kirsty, the property manager, simply stopped answering the phone."
"Also funny how they don’t respond to any of the negative feedback."
"The PM will reply to you after a week and never on time."
"Emails were ignored."
Professionalism
Pros:
"5/5 and I'm hard to please."
"Thoroughly decent folk to work with and a satisfactory outcome."
"Would positively recommend Rettie & Co., for any future tenants looking to secure a flat."
"The lettings team at Rettie embodies professionalism. They have given balanced and thoughtful advice, responded quickly and efficiently to questions."
"Excellent experience as a tenant."
"Any issues in the flat are dealt with quickly and thoroughly, and the communication is always friendly and swift."
"They convinced the landlord to put in a very efficient boiler, repaired issues quickly and without issue and responded to any questions and emails quickly."
Cons:
"This company does not deserve one star."
"They gave our keys out to contractors who never returned them to the office."
"The PM will steal your furniture when you move out."
"This company cannot be trusted, please save yourself the stress that we have indured and go with another letting agents."
"Unethical and unprofessional, especially AS who has shown us nothing but contempt in our opinion."
"Strongly dislike this property company."
"I wouldn't recommend renting a flat through this agency. They are unprofessional, unresponsive, they delay or avoid repairs, and they’ll make sure to delay your deposit refund as long as they can."
Customer Service
Pros:
"Just moved in to my rented flat and got everything sorted with great ease."
"I've been in the property now for three weeks and I'm very happy with it."
"The best take away from the experience, in a city where the property market is so fast moving, is that Rettie and Co. treat you like an individual and will do their best to find a place that's right for you."
"I am so pleased to have Iwona Wolinska as my portfolio manager who takes care of the property and meets the tenant's expectations in a timely manner."
"Keep up the professional and personal service."
"During this time Rettie went the extra mile to ensure everything was taken care of."
"They are highly responsive & have made the process of moving in the middle of a pandemic so easy."
Cons:
"A heads up for any STUDENTS in Edinburgh is to completely AVOID RETTIE."
"Please avoid them if you can."
"They also carried out an inspection when we moved out without offering us the option of being present."
"Awful communication, they will show little to know interest in anything that will cause them extra work or stress."
"I've just come back from 'viewing' at East Pilton Farm Crescent (Edinburgh) which was schedulled at 7PM and nobody showed up."
"They are trying to charge me for removing a mattress that wasn't mine."
"The PM will cheat on you and never say sorry."
Efficiency
Pros:
"Sale achieved in anticipated time frame at a price acceptable and in the range as advised."
"There is a very reasonable percentage fee and anything that needs to be done is charged only at cost."
"Now we look forward to have an opportunity to move in there as soon as possible as the agency seems to be the most professional one in Edinburgh."
"Can't recommend them enough, if looking to rent Rettie won't let you down."
"They clean the flat between tenants, replace any broken appliances, make any necessary repairs, and interview prospective applicants - all while keeping me fully informed."
"They provided a flat which was not professionally cleaned at the start of the tenancy and claimed cleaning costs at the end."
"Less than a week from handing the keys over I have been informed that my deposit is on its way from LPS which is fantastic service."
Cons:
"They are now trying to charge us £100 odd for cleaning alone because of cleaning residue left over and also trying to charge us for having to paint some wear and tear marks on the walls."
"Do yourself a favour and search for private landlords when possible."
"The services were appalling from the start."
"Long story short, they used this opportunity and deceived us by not letting us know that there was a full blown construction site literally on our doorstep."
"I was charged £84 for cleaning, with nothing in the invoice specifying what had been done."
"We were gazumped and Rettie did very little to help!"
"Flat on Hopetoun Crescent is fire hazardous (wall heater)."