Address: 61a Queen St, Edinburgh, EH2 4NA, United Kingdom
Phone: +441312267733
Rating: 4.4
based on 133 reviews.
Customer Service
Pros:
"The employees I interacted with were friendly, communication was prompt, and I was allowed plenty of time at the viewing."
"Lauren has been really great with communication, maintenance and handling any issues."
"Jessica Jaimeson was our flat agent - her response time to any query was stellar, she was very knowledgeable and helpful in providing important information."
"They answer the phone and get back quickly."
"Elona Smith of The Flat Company was the agent connected to the flat we rented in Edinburgh. She has been very helpful by answering all of our questions quickly."
"Our property manager Jessica Jamieson was always quick to respond to our questions and always very friendly!"
"Jessica Jamieson was lovely. Any questions I had about anything she was more than happy to help any way she could."
Cons:
"Unprofessional, rude and simply poor service from them."
"Their customer service is horrendous, their receptionist is a sarcastic nightmare."
"I have never experienced such poor organisation and bad customer service as I have with the Flat Company."
"Incredibly rude whenever we had an issue or had to visit the office and just genuinely made myself and my flatmates feel uncomfortable whenever we had to contact them."
"Worst and most stressful year of my life having to deal with them and their staff."
"The Flat Company employee who contacted me became rude and aggressive."
"Supposed managers who couldn’t even manage to write an email reply, far less manage a number of properties and their occupants."
Maintenance and Property Management
Pros:
"Any maintenance issues are dealt with quickly and professionally as well, which makes the tenancy worry-free."
"When things went wrong, they were fixed quickly."
"Maintenance is carried out when necessary, not as a means to just make money."
"If we've ever had any issues in the flat since then, they've sorted it or sent out the works request within 24 hours of us asking."
"Any time there was an issue with maintenance, our issue was resolved promptly."
"All maintenance issues were easy to report from the online reporting system they use but all queries and issues were sorted quickly."
"All maintenance is dealt with swiftly and efficiently."
Cons:
"We had no working oven for over six months (even though it had been reported numerous times)."
"Check out of tenants was awful. Missed what looks like blood spatter on a wall, and clear evidence of subletting."
"There was a lot of damp mold on the shutters in the living room, which took almost 2 months to fix as it was put as a 'low priority.'"
"The only slight issue we had was when contractors were contacting us to book appointments without us hearing from TFC to alert us that we would be contacted by contractors."
"The whole kitchen was ridden with mouse poop from literally Day 1."
"The entire ceiling in our bathroom collapsed onto the floor - massive safety hazard and complete mould ridden disgrace."
"The workmanship in the bathroom was absolutely awful, never in my life have I seen such a mess."
Professionalism and Integrity
Pros:
"The Flat Company has real people behind it who really care for the tenants!"
"TFC have been great, always helpful and friendly folk, true professionals and happy to assist the tenant."
"The whole process was carried out with integrity and this of course gives confidence."
"I am really pleased with the all the staff at The Flat company - very professional, friendly and willing to explain exactly why and how."
"They treat every landlord with honesty and integrity and offer a far more personal relationship than most."
"Outstanding service from a letting agent; always professional, always helpful."
"They are always friendly and approachable, as are they contractors they employ, and are open to discussion and input from their tenants."
Cons:
"I would not under any circumstances recommend this flat company to anyone."
"They are the worst letting agent I have had the misfortune of dealing with."
"I Wouldn't recommend obviously."
"Avoid."
"Simply the flat company are useless, they are more interested in appeasing greedy Landlords than the people who are paying them."
"AVOID this letting agency no matter what."
"Absolute shambles of a company lacking any degree of professionalism or tenant care."
Responsiveness and Support
Pros:
"I am very pleased with your service, especially during this difficult time, you have been very helpful."
"Thank you all, we will recommend you all highly!"
"Jill has always responded quickly and efficiently to anything we needed her to deal with."
"As our Property Manager, Elona Smith has been extremely helpful, friendly and very reactive."
"Lauren Mill has been very involved with my property for several years and her attention to detail and service is exemplary."
"The Flat Company managed our flat for 8 years, keeping it continually occupied and well maintained."
"We could not ask for a better customer service."
Cons:
"During the first months, we had a few problems with communication between us and the agents."
"They messed us around with about 4 different property managers throughout our time in the flat."
"Absolute shambles trying to book a viewing with them. Cancelled on me twice, second time without notifying me."
"When we appealed to the company for a complaint and a solution, we got the customary letter that basically said 'not our problem, it's the Council's problem'."
"They also failed to inform us of when people were coming to view the flat whilst we were living there."
"The TFC also failed to notify us when our Flat Manager was no longer with them and that we had been assigned another one."
"No notification to save me wasting my time and taking more time off."