The Property Letting Centre Reviews Summary

Customer Service

Pros:

• "The team has been so friendly from the get-go."
• "Everyone we dealt with was amazing from Dean, Susan, Jasmine, Krisztina and Raine."
• "The staff especially Suzzane are personable, professional and always pleasant to deal with."
• "The customer service is warm, friendly and second to none."
• "The dialogue between myself and the agency was fantastic and every staff member there was polite."
• "The agencies are very nice and friendly, especially Molly!"
• "All in all they provided a fair and professional service and leasing with them was an easy, no-stress experience."

Cons:

• "Unprofessional, horrible communication, disorganized, and unreliable, can't wait to hopefully get rid of them and have a new agency care for the flat."
• "Just seems very underhand and untrustworthy."
• "They are disorganised and incompetent, quite often making one question their standards as human beings, let alone professionals."
• "They are dreadfully unprofessional and have an unbelievable lack of customer service."
• "They do not care about good tenants and as soon as you have any issues they seem to get annoyed and just doesn't get back to you."
• "No progress will be made unless you call and email them regularly for weeks on end."
• "Unprofessional and poor communication."

Maintenance and Repairs

Pros:

• "The agency were extremely helpful, sending over the relevant tradespeople within a few working days!"
• "Any maintenance or repair work needed in the property was managed and carried out very quickly."
• "Any maintenance issues were dealt with swiftly and with care by Suzanne or Barry."
• "Any minor maintenance issues we’ve had have been fixed immediately."
• "When I had an issue with the heating switching on at random times they had someone out to look at it and replace a faulty part within few days."
• "Whenever any issues arose, the PLC were extremely prompt to help out."
• "Any faults were rectified quickly with good communication."

Cons:

• "It took them over 2 months to fix a broken window in the bedroom in the middle of winter."
• "Over the years had numerous complaints and concerns about mould and damp and every time they would put everything down to condensation."
• "It's been 6 months and still waiting for plumber to fix leaky tap and decorator to fix hole in bathroom."
• "Had a ceiling leak during a rainy season last year and was told they only have the one contractor already out on a job, there's no estimate for our issue, and I should drill into the ceiling myself to let the water through."
• "All of our belongings were destroyed from the damp, they refused to take on any required repaid on the property mainly being the windows, which needed re grouting."
• "There were a number of issues that we were told would be fixed within a month of moving into the property that weren't dealt with for months and months."
• "After having the lovely Colinton Lettings retire as our agents, we're extremely disappointed with this agency's abhorrent work ethic and lack of any response time regarding house maintenance issues."

Professionalism

Pros:

• "I have always found the staff to be very professional and friendly."
• "One of their standout employees is Raine Selkirk, who is not only highly professional and experienced but also incredibly personable and approachable."
• "Possibly the best service I've had in Edinburgh."
• "The service was very professional and always to a very high standard."
• "Throughout this period, we have always found the staff to be totally reliable in representing our interests."
• "Both ladies were extremely patient, supportive and very professional in their approach."
• "She has always been friendly, efficient, professional, courteous and happy to help."

Cons:

• "Sarah is particularly untrustworthy."
• "Don’t trust this company - I let a property through them and days after they said it was a private landlord let."
• "No matter how clean you leave the property, they will charge excessive and unnecessary amounts for cleaning and maintenance."
• "I would not recommend this letting agent to anyone."
• "On the final inspection the girl walks around nit picking at small things trying to get extra money out of us!"
• "Shocking."
• "Very very bad experience with The property Letting Centre, as they send an application form to get all our details, although they already know that someone else got accepted by the landlord!"