Rufflets St Andrews Reviews Summary

Customer Service

Pros:

• "The service was first class and all staff so helpful with directions booking transport ect."
• "Service was always very friendly and accommodating and they were hard working."
• "The staff are so kind & their attention to detail is faultless."
• "The staff were exceptionally helpful and pleasant."
• "No one can do enough for you and no request is too big or small."
• "The staff are your best asset. All were charming and helpful; from restaurant to receptionists, chambermaids to gardener."
• "The staff were very accommodating, even sorting taxis for guests that weren't staying at the hotel."

Cons:

• "Friendly and attentive staff even if they muddled up some of the drinks orders."
• "The service in the restaurant was slow."
• "The bar-staff appeared disinterested and were very slow to serve and to clear tables."
• "A fairly average and unimaginative breakfast."
• "Food was ok. Main course was ok, beef well cooked but whole thing could have been warmer."
• "For outdoor weddings investment needs to be made for wheelchair and pram access outside."
• "Rooms not overly soundproof."

Accommodation

Pros:

• "Our room was spacious with an en-suite bathroom including a large tub - great to soak in after a day on the Old Course."
• "The room was spacious and the bathroom was great with a separate shower that was extremely functional and the clawfoot tub was equally comfortable."
• "A large, comfortable, stylish room with views over the beautiful gardens."
• "We were given the most gorgeous, large room with lovely furnishings."
• "Our room in the guard house was nice, with the a nice deep bath and walk in rain shower."
• "The rooms were beautiful, spacious and well decorated."
• "The room was very, very special, and very spacious."

Cons:

• "The hotel would have been a work of art 50 years ago, quite old fashioned now, it needs to be modernised."
• "The bedroom was a bit chilly."
• "Rufflets is highly over-priced for what's on offer. There are NO facilities on site - no spa, no pool, no gym."
• "We had a small issue with our food, my fish was undercooked."
• "We were disappointed in the room (23) as it was very small, no bath and limited leg room in the bed."
• "Our room didn't have a bath or a decent view."
• "Loose floorboard outside room (23) and lots of guests (wedding) returning to rooms late made for a sleepless night."

Food Quality

Pros:

• "The food is incredible."
• "The food is delicious, the staff are superb."
• "The food was excellent."
• "Food was great and room very comfortable."
• "Brilliant food cooked and served to perfection."
• "The duck is fabulous and the scrambled eggs on smoked salmon makes a delicious breakfast."
• "The quality of the food is really exceptional- great quality and good choice."

Cons:

• "Ran out of economy vodka due to being used for wedding reception at expense of hotel guests."
• "However, the food was of poor quality, especially given the prices."
• "I do think the food was a disappointment for a 4* establishment."
• "Breakfast, although prompt on delivery, arrived luke-warm and the croissants were stale."
• "For £70, including a 'discretionary' 10% service charge, its really not worth the money."
• "Meal was very bland, lamb was served without a sauce or any embellishment and was quite tasteless."
• "Afternoon tea was overall disappointing with very little flavour."

Value for Money

Pros:

• "Our afternoon tea cost £25 for 2 people which was good value for money as a treat."
• "Everything is perfect, good quality at excellent price."
• "Price is very reasonable."
• "Expensive but good value."
• "The portion size is excellent too."
• "The food, both breakfast and dinner, of a very high standard."
• "The rooms are large, comfortable and well-equipped."

Cons:

• "For the high price paid we'd expected something special."
• "It wasn't value for money at all."
• "This was more expensive than some of the best hotels in Edinburgh."
• "I found it overpriced for the offer."
• "Number of rooms is on low side and to my mind overpriced."
• "The portion sizes at dinner were small for the price."
• "Don't mind paying for good food but this meal did not come into that category."

Atmosphere & Setting

Pros:

• "Beautiful hotel kept in immaculate condition with a very warm friendly atmosphere."
• "Rufflets is a beautiful place (inside and out)."
• "The stunning grounds and hotel made it the most magical place to get married."
• "It's a beautiful country house hotel with lush interiors."
• "The hotel grounds were very nice and big enough to walk the dog around."
• "The surrounding acreage is inviting."
• "Quiet peaceful setting with beautiful view of the 10 acre forested gardens, which the kids loved."