The Compass Reviews Summary

Atmosphere

Pros:

• "Lovely relaxed atmosphere."
• "The atmosphere of the restaurant, both inside and outside, is friendly and homely as well, with furniture and decoration looking modern but very warm with natural colours."
• "Clean, friendly, homely atmosphere."
• "The place had a really great vibe."
• "It was a nice environment and the staff were really friendly and attentive. We really enjoyed it."
• "It’s a lovely cosy place, like a homely feel to it, nice and relaxed seating to sit and have your dinner."
• "We were greeted with smiles and great music."

Cons:

• "The female shift manager was being very rude and very unhelpful which made us feel very awkward."
• "Ancient & shabby fittings & musty smell in general not nearly adequate ventilation."
• "Average pub food in a creche style atmosphere ..... if you like little people running wild in your pub while your eating frozen food then this is deff for you!!!"
• "Function room freezing cold, toilets faulty/broken and dirty."

Service

Pros:

• "Staff were accommodating and friendly."
• "The staff were friendly & on the ball."
• "Staff were friendly and attentive despite being rushed off feet."
• "The staff are so friendly and go above and beyond for you."
• "The staff are all super attentive."
• "Service from them was amazing! Top notch."
• "Service with a smile as well."

Cons:

• "We waited 40 minute for meal to come out."
• "The Compass seem reluctant to refund my company a large sum of money after they made a mistake with the deposit and payment for a group of meals."
• "No steak on steak day. Our starter took 45 mins to come out and we had to leave before our main as they forgot about us and took too long."
• "Sat for 2 hours waiting on our food, decided just to leave, service awful when we asked where our food was we were told its next out."
• "The most terrible service I think we have ever had in a restaurant."
• "Service was terrible. Left sitting for ages between courses."
• "No one came for drink orders and it was over an hour before we managed to get someone's attention about our main course."

Food Quality

Pros:

• "Really enjoyed our breakfast with santa."
• "Great food, cheap as well."
• "First time eating Haggis - it was FANTASTIC. The food was incredible."
• "The food was excellent & served quickly."
• "The haddock and chips is the best I've ever had in my lifetime."
• "The food is really tasty and very varied."
• "Our food was awesome."

Cons:

• "Hunter chicken was under cooked."
• "There fish n chip use to be very big. Great portion but in few months the fish quality is down, very small fish for, can't even fill me up."
• "Chicken and ham pie ok, the mash had a skin on and they must have started cooking the broccoli last week."
• "Food only ok. I ordered mushroom pie as was a vegetarian option. I got some mushroomy gravy on a plate with a lid of puff pastry on it."
• "I ordered the 'salt beef and beer cheese beef burger'. It wasn’t good at all I had to drown it in HP sauce because the cheese tasted artificial."
• "The duo fish dish was dry."
• "Macaroni and cheese was very dry and tasteless."

Value for Money

Pros:

• "You definitely get great value for price here."
• "We always enjoyed the food and it was reasonably priced."
• "Very cheap prices."
• "The food is lovely and the prices reasonable."
• "Good prices and friendly staff."
• "It's cheap and cheerful."
• "Save money and taste so good too!"

Cons:

• "Ordered chicken tikka masala rice naan bread popadom paid£10 and got a small portion of curry and half a naan bread that was like cardboard way over priced and so is the beer."
• "Really can't come to terms with current pricing, 15 frozen chips, 3 slices of battered halloumi and peas. I could make that for 20% of the price."
• "The buffet per head was quite frankly a rip off never had items they agreed to months in advance."
• "Very poor quality food - went twice to give them benefit of the doubt, terrible both times - won't be back!"

Facilities

Pros:

• "They also have a free function room and outdoor seating."
• "There is a good range of beers, also wines & cocktails."
• "They have a nice layout and you can go straight in and pick your table yourself."
• "Pool table is a great hit and they look like they do a lot of charity work too."
• "Great place to take dogs, very dog friendly with inside and outside seating."
• "Kids menu is good and the Compass provide plastic plates and cutlery if needed."
• "Fantastic family (and dog) friendly restaurant."

Cons:

• "The disabled toilets are nothing short of a DISGRACE."
• "Disabled parking at side if building, and not well lit as the spot lights weren't on when we drove in."
• "Function room freezing cold, toilets faulty/broken and dirty."
• "Ancient & shabby fittings & musty smell in general not nearly adequate ventilation."