The Golden Acorn - JD Wetherspoon Reviews Summary

Room Quality

Pros:

• "The room had two beds in it, a bit small for two people but it was clean and tidy."
• "Our room was modern, clean and comfortable and had all the facilities you would expect."
• "Room was brilliant, beds very comfortable, very spacious."
• "The room was nice and spacious and clean."
• "Stayed at the Golden Acorn for two nights as we were attending the Ryder Cup the rooms were clean and comfortable."
• "Very comfy and clean room."

Cons:

• "The only issues we had with the room was the awful smell from the toilet the first night."
• "Room was thick with dust and the windows when open are absolutely filthy in the tracks."
• "Wasn't terrible but wasn't good either, dirty cups in the room, broken fan in the shower room."
• "The lift was out of order on our visit and this could be a problem for some guests as there are 4 floors of rooms."

Food Quality

Pros:

• "Food was well presented and tasty."
• "Fantastic food and prices which you have to visit!"
• "Good food served to the table."
• "I will admit, the chicken wings were very nice and piping hot."
• "Another visit to eat 26-2-2023. Excellent food once again and service was pleasant and quick."
• "It was delicious!! The drinks were lovely too."
• "I buy food most times I’m in as it’s of great quality."

Cons:

• "The coffee was awful, the staff surly & unmotivated."
• "The main course was barely warm."
• "Burgers were burnt and cottage pie was a microwave meal which contained no meat."
• "Food quality was very poor."
• "Our food was so greasy."
• "Food was cold chicken was tasteless on a bun dry with bit lettuce and red onion."
• "Food in the pub was awful."

Service

Pros:

• "Fantastic had 3 nights there every thing was brilliant."
• "Staff were fantastic, very polite and friendly."
• "Bar staff that turned up are to be commended."
• "All the staff from check in to serving at the bar, serving food and checking out were excellent."
• "Staff were very friendly and happy."
• "The servers were polite, prompt and well presented."
• "Staff are always happy to help, nothing too much trouble."

Cons:

• "Place is grubby, tables lying dirty, short staffed in my professional opinion."
• "Staff not aware that myself and 1 other customer has been waiting and served new arrivals."
• "Service can be a bit slow as there is never enough bar staff to take food orders."
• "The bar/waiting staff were rude unhelpful and to make it worse the duty manager could not even bother to come and talk to me."
• "Asked 1 employee for assistance and he clearly couldn't be bothered to help."
• "Last few visits have been ruined by bad customer service. Rude bar staff."
• "Server look like she doesn't enjoy her job as there was no 'enjoy your meal' nothing no one came back to table to even find out how food was we were left with dishes in front of us."

Cleanliness

Pros:

• "This time all the tables were nice and clean."
• "Toilets were nice and clean."
• "Coffee machine lovely and clean too."

Cons:

• "There was a strong smell of urine in the vicinity."
• "Place is grubby, tables lying dirty, short staffed in my professional opinion."
• "The decor is tired, tables worn and wobbly."
• "No cleaning regime going on."
• "Not exactly dirty but not exactly sparkling either."
• "This place which I used only to wait for a bus was in terms of hygiene and general cleanliness was disgusting - seating carpets and toilets were unclean."
• "Awful. Dirty. Tables sticky and tatty."

Value

Pros:

• "Enjoyable short stay and I would recommend for good value 😃"
• "The Golden Acorn is a great choice for low cost alcohol and affordable, but, super tasty foods."
• "Drinks priced a lot cheaper compared to other places around Glenrothes."
• "Food and drink was the usual great value."
• "Can't argue for the price."
• "Very good food, decent pub grub and quite cheap."
• "You can't expect too much for £39 so was pleasantly surprised to find The Golden Acorn offered so much for so little."

Cons:

• "Worst place I've stopped in Glenrothes very expensive £120 for a single bed."
• "The portion sizes have decreased and they took a lot of the good food off the menu."
• "Overall a very bad experience and won't be back for food."
• "The bacon sandwiches both days were short of bacon; the first it was reasonably cooked back bacon, the second it was very very well done streaky bacon. Just two rashers in each sandwich. Not good value."
• "******** BE AWARE YOU WILL BE CHARGED TO USE THE ACORN CAR PARK******** I was charged £75 for using the car park."
• "Arrived by car, used the Wetherspoons car park, was inside for an hour having a meal with family, received £75 parking fine a week later."
• "Popped by for roughly 20 minutes for a catch up with my sister. A week or so later received a £75 parking fine for parking outside in the car park."