Address: Central Chambers, 93 Hope St, Glasgow G2 6LD, United Kingdom
Phone: +441412212106
Rating: 4.5
based on 114 reviews.
Customer Service
Pros:
"Significantly, every person who came out to reception either to do something or put mail out acknowledged me with a nod or smile... that goes a long way for me."
"The man who helped me was the kindest and most informative person who educated me on the camera so I can now capture all my memories with no blurriness."
"Very friendly and helpful staff."
"Their customer service is super friendly and all of the staff I spoke too were lovely too. HIGHLY RECOMMEND!"
"The man at the desk was absolutely lovely and very kind."
"The person who dealt with me at the desk was also patient, attentive and professional."
"A very friendly team of people who helped me and kept me up to date with the progress."
Cons:
"They are great at troubleshooting issues however they could improve at client communication."
"However, they shouldn't have refused to send the camera back to me and the communication regarding the return could have been a lot better."
"when you phone you cannot talk to anybody because the person who answer the phone is saying that everybody is busy and they cannot talk"
"Their customer services are appalling and they just couldn't give a monkeys."
"I'm not sure what situation caused the slow turnaround time (two weeks was the initial timeframe for repair) but there was no communication about this long delay and I missed out on photographing a few important events because of it."
"I phoned after 3 weeks and they told me it would be looked at within 3 weeks."
"I never received a call back yesterday, so I just called them there."
Quality of Repair
Pros:
"Real experts and fixed up my film camera in a matter of minutes."
"They finished the work in the time frame they said when I dropped it off and at very good price considering what I got done."
"Professional Nikon approved repair and service agent."
"I'm very happy and totally recommend Johnstone's. Got to be worth a try before throwing a damaged camera away."
"Amazing service fixed my camera strobe within 5mins and never charged me a penny."
"They carried out the work required on my equipment professionally at a reasonable price and in good time."
"Fixed my camera in no time at all the quality of service and workmanship was fantastic the care they showed to me as a customer was impeccable."
Cons:
"Either way for the £38 I spent, they barely provided much in the way of a good result!"
"Sensor was cleaned - original dust was removed but (due to what was discovered as an issue with the shutter) the return condition was worse than initially provided."
"just before the end of the period the same problem developed... they sent photos of some damage which had mysteriously appeared on the lens, due to this I was told the guarantee did not stand"
"Half an hour later I tried the lens on the camera and noticed the lens was totally jammed."
"three times they tried to repair my lens and every time came broken"
"After 5-6 weeks I finally received the lens back and it still wasn't functional."
"I had a 24-70mm lens in for repair a few months back and it still wasn't functional due to the fact they hadn't replaced a damaged zoom collar."
Communication & Timeliness
Pros:
"Put it into AJ Johnstone in Glasgow. Really helpful giving me a quote straight away."
"The error message reappeared two weeks ago: I emailed them to arrange to bring it in - the repair is still under warranty."
"A.J Johnstone quoted me a modest repair price and gave me a timescale to fix it."
"All repairs have been done in a timely manner, communication has been excellent."
"I had a call from them the next day to let me know that it was ready for collection."
"They kept in touch and updated me when the parts came in."
"Posted to them on a Monday I had it back in my hands by Friday."
Cons:
"Took this company 3 months and 2 weeks to repair my camera and no communication from them during this period to say what was happening."
"I then waited over 4 months for the service, and they charged an extra £15 for delivery."
"I'm very unhappy and disappointed the Panasonic Lumix camera was left to clean after landing in the sand, the lens sometimes got stuck."
"I received an email advising that it would cost twice the original quote"
"However, it did take two months before a technician could start working on my camera."
"After 4 weeks now, I have contacted them and been told it will get looked at but they are very busy."
"I got straight through to the manager who was not willing to accept liability."