Bill's Richmond Restaurant Reviews Summary

Service

Pros:

• "Sophie looked after us so well and she is an absolute star."
• "Our servers John and Kai were exceptional friendly welcoming and adorable."
• "They had spectacular service from the staff."
• "All the staff are very professional and nice."
• "I cannot express enough how impressed I was with the service provided by Antonio at this restaurant."
• "Absolutely brilliant staff right from the door to the end of the night!"
• "Antonio served us and made sure everything was perfect."

Cons:

• "Had the misfortune of taking my 11 year old son for lunch. I couldn’t believe how bad the service was from one of the waitresses."
• "Bad food, unengaged staff, and overall lack of care."
• "It wasn’t the best experience as a group due to the lack of interest in getting us what we’d ordered."
• "The servers were nice but completely inattentive."
• "Very poor service. I don’t understand having a lovely restaurant at the best location in the UK. Why do employee ruin the restaurant!!!!"
• "The service was very poor. I asked for sparkling water plus ice and lemon. No one brought so went to the bar."
• "The staff were friendly, it just wasn’t the best experience as a group due to the lack of interest in getting us what we’d ordered."

Food

Pros:

• "Tasty lobster linguine, nice classic burger."
• "The starter, halloumi mezze plate, was mouth watering."
• "Food was fine and filling which was great."
• "The food is reasonably priced for the quality."
• "Food was absolutely delicious."
• "The food at Bills was very good and Zita, who served us was fantastic."
• "Oh and by the way; the food is excellent, strongly recommend the duck salad!"

Cons:

• "Stay away from Caesar Salad, half rotten salad with tasteless chicken .. worse salad ever."
• "Full price meals were also of poor quality and portion size."
• "The fried chicken had a sauce that tasted sour and the grilled chicken had no flavor."
• "I had a chicken salad which gave me an upset tummy and my son had the pancakes which also gave him a bad tummy for 2 days."
• "Never had a bad thing to say about Bill's but today we were served pork sausage that had clearly gone bad and mushrooms that were also a little funky."
• "A couple of our orders were wrong (two people asked for plain food but were given sauces/garnishes)."
• "The fish was soggy and oily."

Atmosphere

Pros:

• "The atmosphere was calm and pleasant."
• "Bohemian feel to the place, it was busy with a nice bustle so the atmosphere was good."
• "Awesome background music."
• "It is a decent venue kind of weird and quirky."
• "The atmosphere here was quiet cosy."
• "The ambiance was lovely and warm."
• "Bills always has a warm friendly atmosphere."

Cons:

• "The decorations were mixed, I didn't understand the theme and needs repering, refurbished, redecorated."
• "The whole thing just felt tired, careless and past it's prime."
• "The smell in the restaurant wasn’t pleasant, I really wanted to leave but being Friday night it would’ve been a gamble so I hoped that the food and drink will be better."
• "The only real downside was that the background music was a tad bit too loud for my hearing and tended to be rather repetitive at times."
• "The venue is poor however. It has terrible acoustics - they did not consider the acoustics during fit out, and made some very poor design choices using a one size fits all approach."
• "Asked for a romantic seat and to be honest there was a weird waft of acidic stale smell which was really off putting."
• "The music was strange for a morning."

Value

Pros:

• "The food is reasonably priced for the quality."
• "I was very impressed with the quality and quantity of the food for the price I paid."
• "Great value."
• "Food and drinks both get 5* as does Antonio."
• "In addition, all very reasonably priced."
• "Love the food, price was reasonable."
• "Very reasonable as well, which is something to consider when a larger group!"

Cons:

• "Nice food, slightly over priced."
• "Still water was albeit bit pricey at £4.25 but was quality Kingstown brand and ice cold so that was a nice touch."
• "May have by far better wine then instead is overpriced by the glass."
• "The only surprise was the service (12.5%) add to the bill."
• "Prices are affordable but not matching with the place. Better places same price."
• "Maybe a bit overpriced for what we actually ate and drink but overall it was good."
• "‘Large’ calamari starter wasn’t generous."

Staff

Pros:

• "The staff are lovely and attentive."
• "Zita absolutely smashed it - attentive, friendly, nice and nailed our order!"
• "Antonio and the staff were fab!"
• "Our server Antonio was brilliant, helpful and attentive without being overbearing."
• "Attentive and friendly service from Antonio."
• "Joseph served us he provided great service throughout."
• "Antonio was then our wonderful waiter who served us very quickly and always came back to check on us."

Cons:

• "Had the misfortune of taking my 11 year old son for lunch. I couldn’t believe how bad the service was from one of the waitresses."
• "Bad food, unengaged staff, and overall lack of care."
• "It wasn’t the best experience as a group due to the lack of interest in getting us what we’d ordered."
• "The servers were nice but completely inattentive."
• "Very poor service. I don’t understand having a lovely restaurant at the best location in the UK. Why do employee ruin the restaurant!!!!"
• "The service was very poor. I asked for sparkling water plus ice and lemon. No one brought so went to the bar."
• "The staff were friendly, it just wasn’t the best experience as a group due to the lack of interest in getting us what we’d ordered."