Address: Unit 56 Enterprise Way, Newport, NP20 2AQ, United Kingdom
Phone: +441633265222
Rating: 4.6
based on 207 reviews.
Customer Service
Pros:
"Felicia in particular has been a huge support to us."
"Everyone I spoke to was really polite, friendly and so attentive."
"Keeps me up to date and when I have emailed an enquiry she is quick to come back with an update."
"Lauren and Barrie have answered all my questions (even the silly ones) in a professional manner and managed the tenants and property very well."
"They’re always really quick to respond to any queries we have and super friendly and helpful."
"Whenever I have a query Lauren and the rest of the team have a quick and efficient answer."
"The staff have been very helpful and polite."
Cons:
"Totally unprofessional."
"Not great at their job, my daughter used these and had to jump through hopes and loads of red tape and faffing about."
"Never respond to emails. Takes weeks to reply simple questions."
"trying to get an appointment to view a property is impossible unless it fits in with their routine."
"The attitude from Anna and Demi has been disgusting, quite frankly they require re-training in customer service."
"Lies to tenants and landlords."
"Agents have no idea about the properties they show."
Property Management
Pros:
"All the maintenance issues we've had in our property have been addressed and actioned on adequately and professionally."
"Really pleased with the service that we receive from Luscombe as our property managers."
"They made the process of moving in as smooth and as stress-free as possible."
"Very proactive at securing tenancy extensions, solving any maintenance issues, and ensuring compliance requirements are duly met."
"Their online portal for requesting repairs or reporting issues is user friendly and they respond in timely manner."
"They have always answered all our queries promptly and in a courteous way."
"Any issues we have had with maintenance are always dealt with promptly."
Cons:
"DO NOT USE!!! Incredibly unprofessional when dealing with complaints."
"The pictures they are using to advertise the property are so out of date we never saw the property in that shape when we moved in over 3 years ago."
"Only marked down one star purely because a few things were missed right at the beginning which left me with no power to my cooker or washing machine."
"There have been 1 or 2 minor hiccups along the way."
"Did not class a leak coming through a light fixture as an emergency where their own website to report issues stated it was."
"Maintenance issues reported via website as required – IGNORED."
"Do not carry out repairs to a decent standard if at all."
Professionalism
Pros:
"I was delighted by the professionalism and the speed in which they were able to find a new tenant."
"It was a great pleasure dealing with Lauren and she has tailored the houses as per my requirement."
"After a dreadful experience with another letting agent in Newport, we switched to Luscombe & Co and never looked back."
"I have worked alongside Luscombe and Co for the past 3 years, having also worked with 5 other agents in Newport. Time and time again the team at Luscombe have outperformed all other agents for me both as a landlord and a contractor."
"Luscombe & Co A Very Professional Lettings Agency."
"As a landlord, with a fully managed contract, I have always received an excellent service from Luscombe."
"They are efficient, responsive and knowledgeable."
Cons:
"Poor service from a poor company."
"Absolutely abysmal customer service - phoned every day last week spoke to at least three different people to arrange a viewing on a flat, promised that the call would be returned or I would receive an email."
"The worst letting agency I've had to deal with in near a decade of renting."
"Inspections were not given the contractual one week notice."
"Repairs going unanswered for long periods of times."
"Poorly maintained properties."
"Staff, especially the directors, are unhelpful and often rude or ignorant."
Communication
Pros:
"Communication is excellent and this has ensured that both myself and tenants receive prompt, professional service."
"Their willingness to solve issues in a timely manner and fantastic communication skills has made my leasing period very easy."
"The communication with all the team has always been easy too."
"We have always been able to get hold of the right person at the right time."
"Very responsive when I needed assistance and always helpful when asking questions too with friendly staff on the other end of the phone."
"They respond to emails quickly and answer all questions."
"Lauren has provided consistent contact and clear communication throughout the process."
Cons:
"Never seen in my life such a bad customer service......"
"Shame on you lushcombe for being less than human and taking landlord for a ride. LANDLORDS AND TENANTS BEWARE!"
"Ignorant to tenants, been fleecing the landlords for years charging 400 for home inspection and reporting all was well when actual fact past tenants trashed place and left loads behind."
"They lie in the adverts, pictures look nothing like the house actually did."
"When she finally got into her rented accommodation it was stinking, it wasn't cleaned by the previous tenants before leaving."
"Environmental health called in after mushrooms growing out of a bedroom ceiling despite 2 years reporting the damp problem lead to eviction."
"Overpaid on rent when we moved out so they have had an extra 12 days of rent from us that we should have had refunded but this has not happened."