The Bristol Residential Letting Co. Southville Reviews Summary

Customer Service

Pros:

• "Fantastic and friendly service."
• "The team at Bristol Residential Letting have been professional and helpful with our tenancy and move."
• "Our Property Manager Andy is excellent to deal with, very efficient, professional and always quick to reply to all emails."
• "I spoke to Josh Box who was very helpful and knowledgeable on the matter."
• "Both Don McKeever and Ed Osborne have been instrumental in helping us build our property portfolio."
• "Don and team offer a friendly, professional service and clearly are experts in the lettings business."
• "The service has been excellent."

Cons:

• "Do not bother renting out with these leeches."
• "The WORST letting agency I have EVER experienced in my life!!!!"
• "They've tried to /persuade/ me to take this negative review off, or they'd add a 'detailed response'."
• "Never mind the ridiculously high deductions fees from the deposit, which they continue to challenge you over."
• "Ordering work to be complete on the property, again, with no notice."
• "Emma Kelly was also an extremely horrible person to deal with, she was poor mannered and repeatedly screamed at myself and housemates down the phone."
• "THE WORST LETTING AGENCY IN HISTORY. I would never recommend using them and highly advice others to go elsewhere and not to these highly unprofessional people."

Property Management

Pros:

• "They were always very easy to deal with, quick to respond, and both very friendly and professional."
• "They deal with all matters regarding my property with speed and enthusiasm."
• "Throughout the process they were very informative, and particularly as a first-time landlord they really helped me suss out the legal requirements and how to make the property marketable."
• "Don and the team are professional and care about the tenants and landlords that are their clients."
• "I get good quality tenants who have never missed a payment."
• "I would highly recommend this Letting Agency to anyone. The staff are very friendly and perform an excellent service."
• "We have been one of the Bristol Residential Letting Co Southville tenants for one of the property that they manage for over 2 years and I must underline the fabulous service that I received from Andy Peters, our property manager."

Cons:

• "They held onto our deposit for more than three months after the move out date."
• "Kept my holding deposit and included estate plumbing, sewerage and sanitation maintenance on the tenancy agreement."
• "We had many problems during our tenancy that were either denied or not dealt with as it was 'not their responsibility'."
• "Trying to charge a checkout fee, even though this is no longer legally possible."
• "Deposit repayments are held longer than 10 working days after the end of the tenancy."
• "Entering the property with no notice whatsoever, which was a breach of my contract."
• "Very poor communication (as evident from all previous points), my windows were broken/leaking heat from day 1 and it took months to fix it."

Communication and Responsiveness

Pros:

• "Ryan was a delight to talk to and went over and above to get our application to the landlord quickly."
• "His quick and clear communication gave us reassurance during the whole process."
• "They always reply quickly to emails and give us peace of mind."
• "Staff are always very competent and efficient."
• "She always replies quickly and efficiently."
• "Josh was really helpful... He was professional, had great communication, quick response and great time management."
• "The logistics of getting the tenant in the and tenancy agreement signed were all handled very efficiently, and with friendly service at all times."

Cons:

• "We also phoned the letting agency many times only to be verbally abused by the workers there!"
• "Non-responsive employees, who are very slow to fix problems."
• "If you use these cowboys, before moving out please ensure that you get your own cleaners in as their contracted cleaners charged us a total to £600 to clean the house."
• "The check out report is not performed by an independent company, therefore they deduct outrageous fees from deposits."
• "Notice that most of these 5 star reviews are from landlords working with the agency."
• "One of the worst agencies I have ever rented from, absolutely unprofessional."
• "Hugely disappointing experience with Bristol Residential Lettings. They have not informed me prior to my tenancy starting that windows in the apartment don't open at all!"