Ocean Estate Agents Southville Reviews Summary

Customer Service

Pros:

• "Jamie in particular has been incredibly helpful and has gone out of his way on a number of occasions to help secure a place."
• "They were really helpful and understand the needs of people and help you accordingly as much as they could support."
• "Excellent and efficient in supporting us to find a rental property."
• "Ocean have placed me in my last two rental properties in the last six years and both experiences have been great."
• "Jamie and Alex have been super quick and prompt in getting our move from London to Bristol started."
• "Georgia was great to work with in finding our lovely rental property."
• "Jamie from Ocean Estate Agents has assisted us in our move from South Africa."
• "Georgia was absolutely brilliant at helping us rent a property."

Cons:

• "Rude, unprofessional and gave incorrect legal advice."
• "Called them to ask about a flat. Booked a viewing. Drove to the place. Filled in forms. Then I find out the actual rent price is higher in the contract than stated on the site."
• "Useless management company services."
• "Couldn't care less about prospective tenants. Didn't show up to a viewing in Totterdown, left me standing in torrential rain for 20 minutes."

Efficiency and Responsiveness

Pros:

• "The Ocean team has been amazing, and made the daunting prospect of finding a place in a busy Bristol property market straightforward."
• "Great pre- and post-viewing communication and support from Jamie, in particular."
• "The process between finding the property online, having a viewing and paying the holding deposit only took 2 working days!"
• "They were very accommodating to us when booking a viewing, and processed our application quickly."
• "I have viewed a few properties with Ocean, and their communication is consistent and prompt."
• "Georgia Alder met me at the property on time, was most helpful and provided the key information needed for me to decide whether the property was suitable for my needs."
• "The team at Ocean, both lettings and sales were outstanding in helping us conclude the sale of our former rental property."
• "I have used Oceans for years. Jamie has been managing things and he has been amazing."

Cons:

• "After a while trying to book viewings online, I was starting to be a bit desperate about finding a new house to rent in Bristol."
• "Jaime was great and communicative. Lettingshub - the company that deals with the references are absolutely dreadful."
• "My partner and I are in the middle of relocating to Bristol and our experience of Ocean estate agents so far has been very positive."
• "Although I didn’t rent the house I was viewing, I was impressed by the service given by Ocean Estate Agents."

Professionalism and Approachability

Pros:

• "He kept us in the loop with the house we wanted to rent and then gave us our viewing around which was great, truly a down to earth and honest guy."
• "I have had positive experiences with their estate agents who are always warm and approachable."
• "Georgia Alder is hands down one of the best negotiators I got to meet on my home search. She’s so welcoming and sweet."
• "Jamie has been prompt to reply to all messages and always been pleasant, helpful and professional."
• "We were well informed along the process, the way the house was photographed and presented online meant a very quick turnaround."
• "I would recommend working with Ocean Southville!"
• "The team at Ocean southville made our house move as simple and easy as possible. Communication was amazing throughout."
• "Will and the team were fantastic in finding our property and organising our tenancy."

Cons:

• "Rude, unprofessional and gave incorrect legal advice. Steer clear and if you have the misfortune in dealing with them DO NOT use their conveyancing team."
• "This agency has made our move to Bristol a horrible experience and has ruined our family life for the past three months."
• "I had a very disappointing experience with Ocean."
• "We are so grateful to Ocean! Rhia patiently showed us several flats until we found the one, and Claire guided us through the process, making it transparent and clear (she was much more helpful than our own solicitors) and was incredibly professional, efficient, accommodating, and kind."