Mobile Phone Laptop & Computer Repairs Reviews Summary

Customer Service

Pros:

• "Very polite professional and helpful."
• "People here are nice, polite, professional, honest and very helpful."
• "Fantastic place, I went in to get a keyboard replaced for my laptop and the staff were wonderfully helpful."
• "Friendly customer service, Quick computer repair and great prices."
• "The staff in the shop are so kind - I can't thank them enough for getting me started."
• "I am very impressed by the level of care and attention they gave me as a customer."
• "The staff are very friendly and knowledgeable, going the extra mile to solve your problems."

Cons:

• "He was rude and aggressive for no reason too."
• "A terrifyingly antagonistic staff member shouted at me, called me a liar, said I was 'no-one'."
• "He was dismissive and rude and he wanted me to bring my laptop in as he didn't basically didn't believe me."
• "The guy working at the counter was super rude."
• "The owner switched, scolding me saying that he'll never sell to me again and I'm not welcome back in his shop because I've insulted him."
• "Owner literally cries and screams like a little girl down the phone when asked for explanation or refund! Mental and unprofessional."
• "The person who received the phone was aggressive and intimidating during the 3-4 minutes I conversed with him."

Repair Quality

Pros:

• "Innards of android mobile duly fixed, he gave me a screen protector for free."
• "Dropped my LG G2 and smashed the screen... phone is as good as new. Very happy with the service."
• "These guys mended it in a couple of hours very cheaply and made a great job."
• "The gentleman at mobile phone repair centre fixed a laptop, a faulty iPhone 11 and 2 broken phone screens all on the same day."
• "Had my S7 screen replaced here a few days ago which took just an hour and they even replaced the cracked back free of charge."
• "This shop fixed it same day within 45 minutes."
• "They did a great job on my phone repair."

Cons:

• "Whilst fixing my iPad case they broke the screen."
• "You can see in the corner of the phone that the screen is sitting a little further out than it's supposed to be."
• "They botched my charging port repair as a bubble on the screen was left spanning from the right hand side of the bottom bezel."
• "They gave me a faulty screen that stopped working 10 minutes after paying 170 for repair."
• "The battery overheated the first time i tried to charge it and they totally destroyed my camera in the process."
• "They badly damaged the screen on my Samsung when fitting a charging socket."
• "Took my iPhone 5S to get the screen replaced. While there was semi-decent customer service it only took a day for the screen to start playing up."

Price and Value

Pros:

• "Prices are great and couldn't speak highly enough of the place."
• "Very good price/quality service."
• "Not only did he replace my screen AND battery for the same price as my phone shops in crouch end did for my screen alone - he fitted a new screen protector too!"
• "The Apple shop quoted more than 3 times the amount and said it would take minimum 3 days."
• "Amazing service, great value, totally trustworthy and I would 100% recommend."
• "Extremely helpful, quick efficient and cheap and gave me the exact prints I wanted with extremely high quality for a very reasonable price."
• "Great service! I've done some online searching before I went, the price is cheaper than other places in London."

Cons:

• "They wanted money for the replacement part. I said, if it's not fixed the problem, why should I pay."
• "Eventually they settled on a refund for half the price of the repair after as I signed a contract promising not to leave a bad review."
• "I walked in there thinking I was going to spend slightly under 500."
• "Had to pay 130 to get it repaired by some actual professionals."
• "I had 2 pages to be printed they charged me 60p per page."
• "They’re not cheap either, I was paying £70+ each screen!"
• "I've got home, the second time I've opened my laptop up the screen has fallen off."

Professionalism and Transparency

Pros:

• "He charged a reasonable price and delivered a fast service."
• "Pasha understood what I explained, negotiated fairly, very pleasant to deal with."
• "5 star service. Friendly, efficient, honest and extremely capable."
• "The owner is kind and far too honest!!!"
• "They are professional in repairing of MacBook and Mobile phones."
• "Really really good service, actually surprised at the knowledge and know how of the staff members."
• "They matched a quote I had received at another shop."

Cons:

• "Stay away they are a disgrace to anyone providing a service."
• "Do not pay and triple check before they fixed your specific problem."
• "Don't be fooled by the good reviews. This place is as shoddy as they rest of them on the Holloway Road."
• "We had a laptop screen replaced here... he weaseled out of the liability saying they only give 14 days warranty for laptops."
• "Look at their pathetic response below👇 These are the kind of people you’re dealing with."
• "It is also one of those dodgy places that don't actually tell you any of the terms of conditions."
• "Don't trust these guys/ Changed a battery and they broke my screen."