Sarah Kenny Residential Lettings Reviews Summary

Customer Service

Pros:

• "They are a pleasure to work with."
• "An always friendly, helpful voice on the phone and quick on the email."
• "The team at Sarah Kenny, have been very efficient in finding us a good tenant with-in a week of the flat being marketed."
• "Great communication throughout the application process and staff seem to genuinely care about tenants."
• "Every staff person we spoke with was professional, friendly and extremely helpful."
• "The staff at Sarah Kenny Lettings are very professional and extremely friendly and helpful."
• "The staff at Sarah Kenny were unrivalled in their responsiveness, communication, friendliness and enthusiasm."

Cons:

• "The staff member I spoke to was rude and patronising on the phone."
• "Called about a property at 9am (when they open) and was told I’d be emailed an application to rent form... Yet for the whole day the form was not sent and I tried calling back with no luck."
• "Quite shocked at the very poor customer service received by Sarah Kenny at EVERY stage of the process after I had started my tenancy."
• "When reporting a couple of issues towards the end of my tenancy the response was 'none of these things has been mentioned until now' and that was all."
• "The frustration of trying to explain your point of view to someone who doesn’t care is worse than talking to a wall."
• "I've now been put in a horrible situation thanks to a lack of customer service."
• "Incredibly rude service when I called up to enquire about properties."

Efficiency and Professionalism

Pros:

• "Sarah Kenny Residential Lettings is professional and efficient."
• "They were very helpful and always did a thorough and efficient job."
• "Any problem we had in the apartment was dealt with swiftly."
• "Sarah Kenny has sourced excellent tenants for me on several occasions and each time, the process has been professionally managed through to a successful conclusion."
• "They were attentive and professional."
• "Sarah Kenny were extremely efficient and helpful."
• "The service provided by Sarah Kenny staff was very professional."

Cons:

• "Service was heavily skewed towards landlord, with regular inspections, large annual rental increases and an unfair claim to keep our deposit."
• "We were then left without outer doors to the fridge (leaving the house looking untidy and unfinished) for 7 months."
• "We had a really poor experience at end of our time with them."
• "Unfortunately there doesn’t seem to be any accountability."
• "It is very difficult to get anything fixed within a reasonable period of time."
• "They will organise visit for fixes and not be there to help the people get in."
• "The overall process was quite lengthy due to competitive rental market here in Bristol."

Financial and Security Concerns

Pros:

• "Thank you also for the water bottles and bottle of wine to celebrate our move, that was a personal touch that I wouldn't expect from a letting agency."
• "As a nice gesture they gave us a bottle of wine, when we moved in."
• "We even got some perks for being NHS workers."