CJ Hole Westbury On Trym Lettings & Estate Agents Reviews Summary
Category: Real estate agency Bristol
Address: 25 Canford Ln, Bristol, BS9 3DQ, United Kingdom
Phone: +441179500118
Rating: 4.8
based on 125 reviews.
Professionalism
Pros:
"Very professional and efficient service from Laura and Naomi."
"Lorraine from the Westbury-on-Trym branch provided excellent professionalism and support to us in reaching exchange and completion in our house sale."
"The team here are very professional and genuinely personable too, they kept me informed during every step of the process of selling my house, and gave me excellent recommendations."
"George Mawer, Kate Cullen and the whole team of consummate professionals at C.J. Hole did an outstanding job of selling my house quickly and without any problems."
"Cleo acted in a very professional and friendly manner and clearly explained every stage of the process to me."
"CJ Hole marketed my house in a very professional way and were responsive to potential buyers."
"Very professional service. Friendly staff."
Cons:
"It felt like because I only had a flat to sell, I was fobbed off with the most junior estate agents, who didn’t really know what they were doing."
"Once the property was listed however, I rarely spoke to George and was now expected to deal with very junior estate agents, who didn’t have the maturity, social skills or listening skills to sell a property nor communicate with sellers and buyers."
"From the start huge mistakes were made. Firstly, the wrong description was listed against my property."
Communication
Pros:
"I can highly recommend their sales progressor Lorraine for her sympathetic ear and tenacious efforts to make sure things stayed on track."
"The incredibly informative communication from George & Lorraine and their colleagues keeping me in the loop, helped me through."
"Their communication has been good and from start to finish I felt they were looking after our interests."
"Lorraine in particular was great in communication and flexible at times negotiating with the vendor, sorting out complexities in the process."
"Communication throughout the whole process was excellent and timely, just what you want."
"Their Sales Progress team were excellent, keeping in touch regularly on a weekly basis to keep me well informed and not needing to chase things up."
"I was always able to contact her on the phone or she emailed back very promptly."
Cons:
"When I brought these mistakes to George’s attention, it was put down to human error."
"The house didn’t sell as quickly as we had all hoped which I would put down to the market rather than the estate agent - around this time it felt like we had to make a lot of contact to get a response and there was not as good communication as we would have liked."
"They were telling potential buyers during viewings that I didn’t have a chain and was moving in with a boyfriend. This wasn’t true."
Customer Service
Pros:
"CJ Hole provided a great service from viewing, handling my offer and assisting in the conveyancing process."
"As first time buyers the process of purchasing a property can be a minefield. However the service we received from CJHole was 5star."
"We found them to be very friendly, helpful, responsive, and reliable."
"I would wholeheartedly recommend C.J.Hole without any hesitation."
"CJ Hole have been amazing at helping us to buy our first home! We couldn’t be happier."
"A particular big thank you to Cleo, who was absolutely fantastic and efficient."
"Thank you for the excellent customer service!"
Cons:
"I’m not going to lie, the whole experience of selling my leasehold flat was more stressful and delayed than I could have ever imagined."
"No apology or compassion instead met with coldness and ultimately kicked to the curb to start again."
"Ruthless company with employees to match - please do you research!!"
Recommendation
Pros:
"I have been using CJ Hole Westbury for the management of my rental property for the past 6 months, and they have been nothing but great."
"I would choose them again."
"Highly recommend this branch and wouldn't hesitate to use them again."
"Having used CJ Hole for my last house sale, they are the only agent I would use in Westbury on Trym - I’d highly recommend CJ Hole who did a fantastic job from start to finish on my recent sale."
"Very grateful to all involved and recommend C J Hole, Westbury on Trym, unreservedly."
"I would definitely recommend CJ Hole Westbury-on-Trym."
"Would definitely recommend using C J hole."
Cons:
"6 months of lies and false information since we made our offer we ultimately ended up pulling out of the purchase."
"I am a first time buyer who lost (I actually call it robbed) of over a £1500 due the incompetence, unprofessionalism and bare face lies of this company (and the vendor) on a house that was no where near ready to sell."
"Would never, ever use or recommend this branch to anyone buying/selling."
Efficiency
Pros:
"I am very satisfied for their management and communication. Highly recommend."
"Many thanks for a job well done."
"This is my 3rd experience with CJ Hole and it's been fantastic again."
"I am immensely grateful for CJ Hole Westbury On Trym branch's exceptional service during our house purchase."
"From the very start of our journey with c j hole, everything was taken care of, the process was so straightforward and we were kept updated with everything that was going on, extremely professional team, and such a friendly team."
"Their attention to detail was exemplary in arranging and reporting on viewings."
"Great service from the New Business Lettings Manager Laura who gave great advice and let my property on the first viewing."
Cons:
"I was rang to say I had had an offer on my property, only to realise 10 minutes into the conversation he had rang the wrong person and the offer wasn’t even on my property."
"I didn’t feel any of my concerns were taken seriously or properly addressed. I therefore made the decision to take my property off the market with CJ Hole and list with a different estate agents."