CJ Hole Southville Lettings & Estate Agents Reviews Summary

Customer Service

Pros:

• "We mostly dealt with Georgie, which was an absolute pleasure."
• "Really impressed with the after sales team - Chloe. She worked tirelessly to ensure a tight deadline was met."
• "Lulu sorted out the next steps for us and was a pleasure to speak to on the phone, so friendly and helpful and made it all a smooth process - thank you!"
• "Special thanks to Nicola who's expertise was invaluable."
• "Cameron and Zara were super helpful in getting us viewings."
• "Great team, couldn't recommend them enough."
• "I cannot stress more how helpful, professional and friendly he was, from before the viewing to the last goodbye."

Cons:

• "Can sometimes be tricky to get through to these guys on the phone."
• "I just received a call from you and was terribly and impolitely treated."
• "I left one of their properties 2 months ago and I still haven't received my deposit."
• "They took our money and did not send us any contracts so we repeatedly rang them requesting them."
• "The sakes progression was not a good experience, we were told that CJ Hole will do the chasing with solicitors on our behalf. I did not feel that was the case."
• "We have now finally sold our property, but at every stage of the process CJ Hole made things difficult - or simply did not provide a service at all."
• "Some emails were not even replied to."

Staff and Communication

Pros:

• "Quaid Sheppard was extremely helpful in showing us around our viewing and once our offer had been accepted, he was very efficient in responding to our queries."
• "Having Cameron contact me personally about an up and coming property as it was similar to one we'd requested to view."
• "We felt really well looked after by Zara during our property search."
• "Hollie from CJ Hole has been absolutely marvellous and integral to the deal going through."
• "Cameron and Zara were incredibly polite and helpful in answering all our questions quickly, in person, over email and phone-call."
• "A really positive experience thanks to Quaid and Lulu."
• "Chloe Brutto in particular was friendly and efficient, always very responsive and quick to chase things, and kept us updated throughout the process."

Cons:

• "If could give them zero stars I would! Avoid them at all costs!"
• "They work hard to win your business and treat you like dirt from there after."
• "This sums CJ Hole up to a T – they pile them high, getting as many houses as possible on their books, and don’t bother with customer service."
• "The house they sold us was also riddled with issues that were not disclosed!"
• "CJ Hole nearly made us homeless after taking our holding fee without having the house secured or actually on their books!"
• "I regret having paid them! As I am not sure what I have paid them for!"
• "On completion date, we had the phone call at 10.30 am from our solicitor to inform us about the completion. Chloe from CJ Hole called us at 11am, asking us when we will be leaving... We found this a bit abrupt and pushy."

Efficiency and Process

Pros:

• "I advertised my property through CJ Hole and they were great, did an open day and I got lots of offers within a few days."
• "Great service - I'm renting out my flat with CJ Hole and from the very first meeting they have been efficient, helpful and knowledgeable."
• "Our experience was personable, professional and efficient - once we got a viewing and liked the house the next stages happened quickly and without stress."
• "Max was also super helpful and really supported me on my journey to getting keys."
• "CJ Hole have been outstanding in what has been an incredibly difficult house move. They've communicated excellently throughout and have used common sense."
• "The flat sold for a good price quickly which was great."
• "It has been a real pleasure to work with CJ Hole throughout the sale of our house."

Cons:

• "Unfortunately I had problems buying a house. 3 attempts failed, through no fault of my own, got caught up in chains etc and was generally just unlucky."
• "We had difficulties when we first tried to arrange a viewing for a property and had to be persistent to get a viewing booked in."
• "At the start some viewings were planned without us knowing or being available, but this was a communication mistake which was apologised for."
• "Can sometimes be tricky to get through to these guys on the phone, leaving voicemails that I don’t trust will be replied to, so calling a lot is needed."
• "I have applied to many properties and state agents with many of them not replying to my messages, moving and cancelling viewings as they wished in a very disrespectful manner."
• "Also they were never late answering my emails so everything was just so easy and not stressful."
• "We are so happy with our experience searching for rental properties with CJ Hole Southville."