PURE Spa & Beauty (West Nile Street) Reviews Summary

Spa Experience and Atmosphere

Pros:

• "I had a lovely and extremely relaxing time."
• "The spa was clean and relaxing and the reception staff were lovely and welcoming."
• "The sauna was great to begin with especially with it being cold outside."
• "Lovely peaceful atmosphere. Brilliant massage."
• "The spa atmosphere is relaxing and everything was explained to us prior."
• "Found the body scrub and massage very relaxing- which is exactly what I needed."
• "Loved the spa experience at Pure Spa. Had the deep tissue massage, which was perfect."
• "This was the best massage I've ever had at a day spa."

Cons:

• "The place itself is quite disgusting too. Very dirty, old and dusty."
• "The room is in need of an upgrade, there were no blankets only white old looking towels."
• "Only negative feedback is cleanliness of the dressing room, it could use some scrubbing."
• "Firstly there was no red light, despite it being advertised as such. Secondly the sauna was covered in dust."
• "Went for the Infrared sauna which you can book for 30 minutes online... The changing rooms were also very dusty."
• "Treatments were great, but I had no towel in shower room didn't notice this until I was finished and wet!"
• "Paid for 60 minute massage but only lasted 45 minutes."
• "Avoid avoud avoid. Visited on 9th January for a wax and after being badly burned and suffering for a few days I am now left with really bad marks."

Customer Service

Pros:

• "Sarah was great and explained everything since this was my first spa visit."
• "A high quality service. I was offered tea on arrival."
• "The beauty therapist was very friendly and easy to chat to."
• "The therapist was professional & friendly, she gave me a lovely pedicure & foot scrub."
• "The staff was very nice and helpful and I found the place really clean and tidy."
• "Loved my pamper session at pure spa, massage was just what I needed as was facial. All the staff were lovely & friendly."
• "Had my first visit to Pure Spa and was made to feel welcome from the moment I entered."
• "Fantastic treatment. The restrictions put in place made me feel very safe and didn't take away from the experience at all."

Cons:

• "Just awful. And when I told the lady how bad it was she couldn't even understand what I meant!"
• "They shouldn't have called if they couldn't keep up the schedule."
• "For wax removal I'll never be coming here again. Very overrated this place."
• "I would have given this zero stars if I could. They charged me £180 for a spa package then told me they didn't have space to book us in."
• "Booked a spa break, then told there was no availability on the day I booked."
• "I was given a loyalty card yesterday and will be using it in the near future."
• "I go for deep tissue massages with Izzy, excellent service, all the girls are lovely and the treatment is great!"
• "The treatments are just ok. The problem with this horrible company is that they send you messages on your phone without your permission."