Evans Halshaw Ford Glasgow Reviews Summary

Sales Experience

Pros:

• "Bruce the salesman was brilliant nothing was a problem he was there every step of the way."
• "The salesman was Gary Brown. He went above and beyond to make sure I was happy with my purchase."
• "Jordan at Ford, Cumbernauld Road was very knowledgeable and helpful with no off-putting pushy salesman tactics."
• "Jacob was brilliant from start to finish, very patient with me as I couldn't decide which car I wanted."
• "Garry Brown my sales advisor was fantastic, gave me all the information I needed and more."
• "Gary Brown enough. Absolutely fantastic customer service from the first phone call to picking the car up."
• "James McIntosh was excellent through the process of buying my wife's car from this dealership."
• "James was very helpful. He even helped to put a car seat in and check the room in the front."

Cons:

• "Had an appointment to get our car valued... No return call and no valuation. still waiting on return call."
• "Clearly automated reply as it’s the exact same to my trust pilot review… If I could give it less I would."
• "They lack little to no customer service skills. My partner and I wanted to purchase a car but was shocked to see it would cost us £500 shipment just the view the thing."
• "Firstly the car I went ahead and reserved had been advertised for the wrong mileage."
• "I recently bought a car from them and the process was smooth. When the car was delivered to us, there were a few issues with it. We raised these but we have just been ignored."
• "Bought a car from a different Evans Halshaw dealership in January alongside a "Premium Guarantee", which cost nearly £1000... they refused to pay for the fix."
• "Absolutely horrendous service would not recommend. Car had scratches on outside as well as mold on seatbelt on inside which I was told would be sorted for when I purchased but neither had been."
• "Worst ever dealer who doesn't respond to customers if they have to refund any money to customers."

Customer Service and Support

Pros:

• "After trying some other Ford dealerships and struggling to get a vehicle booked in I tried EH Glasgow. What a difference. From Service staff to technicians everyone was very helpful."
• "Evans halshaw the best ford dealership out there they kept me informed every step of the way also did some work on my new car was very satisfying with the results."
• "Good experience with James Mcintosh with helping my sister purchase her car and my many questions."
• "Recently had an alloy replaced under warranty. Nicole at the service desk was excellent."
• "Very friendly staff and very efficient. Traded our old car in for a newer model and James our sales person ran through all the touchscreen display so we understood how to connect our phones."
• "I recently had problems with my car which could have ended in expensive repairs and MOT failure, but the team at Evans Halshaw Cumbernauld road Glasgow were able to fix and resolve the problem."
• "Brilliant customer service and helpful. Mr Gary Brown was helpful and he really add value to Evans Halshaw as he showed all required information that customer may should be aware of."
• "Absolutely fantastic garage Evanhalshaw and equally the same about the staff from the girls on the front desk Nicole and Emma to Scott Easton the head mechanic."

Cons:

• "Just got my car back from getting a service the girl on the service desk 10/10 that's the only positive part about the service went to pick my car up after it's service and was greeted by both front floor mats covered in oil."
• "Kept waiting two hours with no courtesy or acknowledgement whatsoever then offered £1000 less on my car than the online quote with no reason why given."
• "I was looking to buy a new car and I stood in the showroom for over an hr before anyone even came to speak to me."
• "Appalling. Had booked a test drive of a Mustang. Asked for the 'salesman' who had phoned us who could hardly be bothered to get out of his seat to meet us."
• "They wanted to charge me £300 to even begin to tell me what the problem was (with no guarantee of figuring it out)."
• "Absolutely terrible. We were in 10 mins to buy a £50.0000 vehicle and were treated like lepers."
• "What a joke put car in phoned to say need to keep it overnight. Daughter phoned yesterday nobody could pick phone up."
• "This place made me feel about as welcome as a fart in a spacesuit. Terrible service dept manager is a little jobsworth."