Inglis Veterinary Hospital Reviews Summary

Quality of Care

Pros:

• "The animals are treated with great care and compassion."
• "The staff are all friendly and compassionate and really take the time to get to know the animals."
• "The vets are attentive, explain what’s going on in a manner that is understandable to the average person."
• "The vet was very thorough in her questions to me and in her investigation too, and very helpful when I asked her questions."
• "The vets are extremely compassionate, kind, friendly and understanding and offer the best treatment every time."
• "Fantastic place with a separate cat area which is a great thing to keep your cats stress levels down."
• "The staff are very polite, professional and really do care for your pet."

Cons:

• "Bit disappointed with Ingils. Care not as it use to be."
• "I of course wrote an email pointing out my concerns, but I only received a very unsatisfactory defensive response, rather than an apology."
• "Absolutely shocking care received from Inglis Vets Dunfermline."
• "Had a horrible experience here."
• "The vet appeared to be less than interested and at times frightened although the pup was on her best behaviour."
• "I feel there is a distinct lack of experience here."
• "The lack of care resulted in our 4 year old dog having to be PTS after multiple visits and questions regarding her condition."

Customer Service

Pros:

• "Lovely, knowledgeable, courteous staff, lovely grounds, ample parking."
• "Everyone we met and spoke to were professional, friendly and reassuring."
• "Everyone in the inglis team have been amazing with our boy blue who we sadly lost 12th October after a 6 month battle with lymphoma, we can’t thank you all enough for the love and care you have to us all."
• "You are made to feel welcome and everyone is very helpful and answer any questions you have."
• "Staff very welcoming and helpful with no long waiting time for a very stressed cat."
• "Always friendly & welcoming staff who give a first class service to both pet & owner."
• "The staff at Inglis Veterinary Hospital are all lovely and welcoming and very helpful giving you their time to discuss any concerns or questions you have."

Cons:

• "We see the same woman who said we had to pay for another consultation! Fair enough if the last we had saw her was weeks, or months ago, but it was two days! Absolutely ridiculous."
• "One time we called as we were confused about some medication and the receptionist tried to give advice which was wrong."
• "Oh and they don't listen They only talk."
• "However another member of staff came into the waiting room and abruptly told me I would have to pay despite me telling her that this had all been arranged with Erin the previous Saturday."
• "I was spoken to then as someone who was trying to cheat the system."
• "A very rude receptionist lectured me on this point."
• "No calls back on labs done, we had to chase them for results."

Value for Money

Pros:

• "The pet plan that Inglis Vets offer is good value too with all consultations paid for as well as lots of other benefits."
• "I would always use Inglis & recommend them considering I have been a client since 1991 & all of my animals over the years have been treated exceptionally well & to a very exceptional high standard."
• "Would highly recommend."
• "The cost of the visit was very reasonable considering it was an emergency and a Sunday."
• "Bill was very reasonable, only £68.00 for a phone consultation, emergency appointment with vet AND an anti-inflamation injection to sooth her throat as the stuck food caused a bit of irritation."
• "Very good value for money - get their pet care plan! Second to none!"
• "The staff are friendly and most times we have not had to pay because we are on the pet plan."

Cons:

• "Now charges for each insurance form too. Expensive for the area and care average."
• "I was never advised that the bandages would cost so much and to be honest, I can't see the justification for charging so much for this."
• "Sadly they have returned to telling how much the treatment will cost then adding more on top by the time you collect your pet."
• "It took Ingles ages to transfer the records, and once they did we found they were very poor at keeping track of worming medication and other visit details."
• "Shocking all they care about is the money which their prices are VERY high money first then your pet and when you get the bill you have to add vat on top they don't tell you that you will walk away feeling you have been robed."
• "We have been falsely scammed £656 for teeth removed surgery!!!"
• "Prices are also horrific and it seems more of a money making scheme than actually having compassion and concern for animals."