McDonald's Reviews Summary

Service

Pros:

• "Lovely place service couldn't have been any better. Was made to feel very welcome."
• "Good place, especially if you order through the app, the delivery to the car is usually very quick."
• "The staff are friendly and helpful."
• "Easily accessible branch of McDonald's. Visit regularly. Up to date, staff are polite and professional."
• "The customer care assistant (Karen I think?) was very helpful, as was the lad who sorted this issue. They were very apologetic and their customer service was great."
• "Friendly staff and prompt service."
• "Staff are friendly and chatty."

Cons:

• "Service here has been gradually getting worse since they renovated."
• "Very rude staff, my son is autistic, he is 12 years old and this is the second time my son has been stopped and asked where his mask is."
• "Reduced from 5 stars to 1 star based on the service today! Appalling.... and the same from head office! Eddie needs to sort his management out!"
• "The manager is a complete disgrace."
• "Despite our complaints we were totally blanked by the manager on duty."
• "Amy, wow where do I start with Amy. Rude, slightly nasty and surprisingly bethligerant."
• "The manger Shannon was very rude towards and not taking us into consideration."

Food Quality

Pros:

• "Positive: they finally got rid of the sewer smell."
• "Crispy chicken burger was nice."
• "Food is good."
• "The food is amazing quality warm and tasty the lady gave the children games to play and we didn't have to wait at all."
• "Despite the long queues (I waited about 40 minutes), food was nice and hot!"
• "Good food and service, just a lot of year 7s come in and make the place so dull."
• "Open 24 hr with good parking and drive through. Toilets are clean and seating area is well maintained. Food is good and polite staff make this an enjoyable place to eat."

Cons:

• "As far as the Burgers go they are dry and tasteless."
• "Absolutely horrendous, food took half an hour to come, then when it arrived the food was stone cold and undercooked."
• "The chips. holy cow they were salty, it was a case of getting some chips with my salt at the venue."
• "The food we were served was cold."
• "Food is bad here! Doesn't taste like McDonald food. Had a chicken burger which was pink inside."
• "The 'burger' was cold, almost as cold as the lettuce, it tasted like rubber bits stuck together."
• "The chips were hard and cold."

Order Accuracy

Pros:

• "Order was accurate but we only bought 2 things so hard to mess up."
• "Drive through is quick and easy, just order has a screen so you can see your order and payment is right after and then you get your food."
• "This McDonald's franchise is kept very clean, staff are fast with your order and is accurate 98% of times."

Cons:

• "Food is often wrong both on collection in drive through and when uber eats deliver."
• "Disappointing. Check your order before you drive off...I ordered 5 meals, through the drive through today....one was a chicken salad with balsamic dressing."
• "Never get the order right! 🤬 Something is always missing or order notes have been missed."
• "Appalling! Ordered Mcdelivery today for lunch and received chicken selects that I don’t like instead of cheese dippers which I like."
• "Ordered a large bacon tasty meal with no tomatoes with coke no ice, 6 nuggets on my rewards app and cheese melt dippers. Burger had tomatoes on."
• "They got our order completely wrong in the drive thru so we went inside to rectify it."
• "Ordered 2 happy meals and a quarter pounder. There was only a burger in the quarter pounder - nothing else."