"The whole team at Glasgow Airport has always been friendly and courteous."
"Janie what a lady, processed, upgraded, and on our way super quick."
"The ladies and gentlemen at the counter at the Glasgow Airport Hertz were absolutely excellent. Everything was honoured as stated. They were cheerful, helpful, and honest."
"Everyone was friendly. Special shout out to Craig, who also gave us some helpful tips about travelling in Scotland while checking is in ! 🙂"
"The guys at the desk were so courteous and friendly, it definitely helped the process!"
Cons:
"They were rude and slow at rental counter even though I had reserved a car."
"We had an absolutely horrendous customer support experience with the woman at the 'help point' (which felt more like a hate point)."
"Poor customer service throughout when I rented a car in June, especially from the main customer service centre."
"Unfortunately we made a very disappointing experience with Hertz at Glasgow Airport!"
"Terrible place to rent a car. Very aggressive about their insurance, rude employees."
"Absolutely atrocious customer service - 3 weeks after an accident - no replacement car, no communication."
"DO NOT RENT FROM THIS LOCATION! There is fraudulent damage claims being submitted against customers."
Vehicle Condition
Pros:
"The vehicle was in relatively good shape."
"Good experience with picking up our car... We got a nice car with no problems and a full tank of gas."
"The car itself was good, decent size and excellent on gas."
Cons:
"Hired a car on the 5th January from Glasgow Airport which at first glance seemed to be OK; noticed a large chip out of a front alloy."
"Been accused of damaging a tyre and charged £260!"
"Be careful with this Sixt rental. They steel your money and rent cars with awful tire conditions."
"When we picked up the car there were small surface scratches all over it and a broken plastic grill."
"FACT: Hertz allow cars to leave this site WITHOUT a spare wheel, and WITHOUT an inflation kit as supplied by the Manufacturer."
"We received dangerous automobiles, the first didn't make it 100 yards out of the lot before blowing a tire."
"After 2 days of uneventful driving I left the car back in Inverness before opening hours and flew home. 2 days later I received a bill for around £1500 of damages that I had supposedly caused."
Billing and Charges
Pros:
"I contacted BVRLA that day to complain and told them the story. Around 30 working days later they emailed back saying that Hertz had agreed to refund me."
"Jordan helped with an overcharge. It was my fault, but he listened and understood that it wasn't intentional."
Cons:
"They have now of course charged me for all the damage they missed before I picked it up and it's near impossible to speak to anyone other than the overworked staff at Glasgow Airport."
"I have today received a parking fine for charging the hire vehicle at the location they suggested/recommended."
"For the dangerous and life threatening trip back to the airport they additionally charged me late arrival and charging fees."
"Fraudulent charges: Rented at this location. Upon return they charged us an extra day."
"They have claimed that it took 14.5 litres to fill the tank....either this is the most uneconomical car on their lot, or they are blatant thieves!"
"The issue I have is being charge 151GBP on the invoice after I returned the vehicle with a full fuel tank."
"I did not get chance to fill my car up before dropping off at Hertz Inverness and was subsequently charged £120 for what was £30 of fuel."
Overall Rental Experience
Pros:
"Would definitely recommend."
"The staff was not only fast and friendly, but they solved a big problem we had with another rental car company."
"Excellent service."
"Recently used Hertz at Glasgow Airport and it was an absolute pleasure."
"Travelled less than 100 miles on the motorway from Glasgow to Dunfermline in a new Vauxhall Corsa."
Cons:
"Never again. Been accused of damaging a tyre and charged £260!"
"Stay away from this rental company!!"
"Our Hertz car rental was the rental from Hell!!"
"Like other locations, they did not make me feel special during my pick up."
"Our experience of complete failure of even minimal customer service from Hertz warrants our recommending never renting from Hertz."
"No cars ready when we got here. Gold membership gets you nothing here."
"NEVER EVER BOOK WITH HERTZ! UNCARING COMPANY WITH NO MORALS."