Cuddie Brae - Pub & Grill Reviews Summary

Staff and Service

Pros:

• "The service by the team was excellent. Friendly staff."
• "Staff wore masks throughout and the service from Alison and her colleagues was excellent."
• "Staff were very friendly and attentive."
• "The staff were great and so attentive."
• "Staff was very helpful and friendly decorated the room for us it was beautiful."
• "The staff are pleasant, knowledgeable and quick."
• "The staff were polite and very helpful especially Leeann."

Cons:

• "Bad start when they can't find your booking."
• "Service is ok - again could have been better though."
• "service was a bit slow."
• "Service a tad slow and had to remind staff we had ordered drinks a couple of times."
• "We couldn't catch anyone to pay so I went up to bar and waited a while to be acknowledged."
• "It took a little while for us to get given menus and I ended up having to ask the service staff for a copy."
• "The waitress who was obviously avoiding us after we complained that our drinks were flat."

Food Quality

Pros:

• "Food was also amazing and can't help but want to come back!"
• "everything was cooked to perfection with huge compliments to the chef."
• "The food was absolutely beautiful. Fish just melted in the mouth and batter lovely and crispy."
• "The food really exceeded our expectations."
• "The food was delicious and desert fantastic."
• "The Fish & Chips here are delicious and my daughter loved the gammon with the pineapple."
• "Both of our meals were delicious. I had the fish and chips, the batter was thin and crispy, and the fish was perfect, chips were crispy on the outside and fluffy on the inside."

Cons:

• "We ordered two mixed grills in on both of them the meat was exceptionally dry."
• "the roast my wife had was supposed to be pink meat it certainly wasn't pink and it was as tough as an old boot."
• "the American chicken burger I had was dry and stringy wasn't nice at all."
• "The roughest toughest piece of steak that I have had the misfortune to be served in many a year."
• "Food was nice but husband had fajitas and you only get four mini wraps with it."
• "The mushroom and ale pie sounded delicious but was tasteless."
• "Food was terrible, mushy Mac/ cheese,,raw fish in fish and chips."

Ambiance and Atmosphere

Pros:

• "It's a very relaxed, friendly place."
• "Great atmosphere & service."
• "The atmosphere was comfortable but Covid rules were strictly followed."
• "A warm and cozy atmosphere."
• "The atmosphere was good and lots of people coming and going."
• "place felt very relaxing with a calm and chilled atmosphere."
• "Lovely place, easy parking, nice decor, friendly atmosphere."

Cons:

• "It portrays itself as an historic inn but in reality it was built within my lifetime (I remember it going up)."
• "some parts are quite dark."
• "The tables where just on the verge of being too close as you could hear the conversation on the table next to you."
• "Last 3 visits there have been flies around our table."
• "Only point to raise is building was a little bit cold."
• "One thing I disliked, was the fact a dish is served sizzling and VERY smokey."
• "Their young person could clearly hear some of those 'bad' words being said."

Value and Pricing

Pros:

• "Pricing is amazing for what you get."
• "Great offers available, such reasonable prices."
• "Price was fantastic for a 3 course meal."
• "The value for money is incredible."
• "Very reasonably priced on all accounts."
• "always a good meal, with a good choice menu at a reasonable price."
• "Superb food at value prices."

Cons:

• "However, food fantastic albeit a little pricey for the small portion sizes."
• "Food is average with flavoures not being very strong and portion sizes aren't big enough for prices."
• "In all it was not worth the £52 pounds for two people starter and main."
• "Looks like the portion sizes have been reduced but you pay more for it."
• "Only criticism is it cost nearly £5 for a lager shandy would have been the same price for a pint of lager."
• "the custard was stone cold."
• "It was very chewy and barely a meat in it.. waste of money."

Management and Staff Conduct

Pros:

• "I think your management team should recognise Alistair's efforts as he went above and beyond."
• "Manager is brilliant."
• "The customer service was brilliant I have to say."
• "Staff were constantly cleaning all in all a lovely time."
• "The staff are fantastic."
• "Staff fantastic."
• "The staff now know her by name & make her feel special."

Cons:

• "The customer service here is shocking!"
• "He came across as rude, not really caring if we stayed or not."
• "Disgusting manager so rude."
• "But the new staff was very rude & abrupt if looks could kill in ways that saying."
• "Finally the language being used at the bar was disgusting and this in a 'family friendly' bar."
• "I was told there was no tables until 8pm. I questioned this as the place was empty to which the bald guy with glasses on the door was not interested."
• "Disgusting manager so rude."