The Rule Reviews Summary

Service

Pros:

• "The staff were fantastic during our visit, very helpful and friendly."
• "Fantastic service."
• "The staff however were great and were very quick with service."
• "Good food, good service, lovely staff will definitely be there again 😀"
• "Andy, Omar and the rest of the team are always friendly and pay great attention to the customer."
• "Smashing service, the Geordie lad behind the bar was so lovely to my Mum, put that extra effort in to chat and make us feel welcome."
• "First class service from the manager Mark, he made a point of coming over to see if everything was ok with the meal."

Cons:

• "We then were going to order a gin plus mixer and this was coming to over £6.00 when we queried this process the girl was very dismissive."
• "I have never dealt with staff at a restaurant that are so rude in my life."
• "Walked in to an almost empty bar and staff couldn't have been more disinterested, never even got acknowledged by the 2 we walked by as we went in."
• "Staff however made no effort to encourage safety."
• "At no point did staff come and ask if all was OK."
• "Worst customer service experience ever. Woman called 'Susan' brought us the wrong food and when we realised she yelled at us for eating someone else's food."
• "The lady at the bar was not very nice."

Food Quality

Pros:

• "However when it did arrive it was piping hot."
• "Food was absolutely amazing. We had a large group and the service was amazing."
• "Wings were good."
• "The food was a bit different to your regular pub affair with great veggie options but a large array of choice and very tasty."
• "The food was delicious! Very unexpected place as it doesn't look much from the front street."
• "Their burgers are a must-try, offering juicy patties with a variety of toppings and flavors to suit every preference."
• "The food was amazing. Cooked well, tasted well and was served in a decent time."

Cons:

• "The food sucks. I had to steal a slice of pizza from my friend because the chicken burger I ordered was inedible!"
• "The cakes in the desserts too were very hard."
• "Food was edible but ruined by a burnt aftertaste to everything."
• "Got served some limp, insipid, probably microwaved goo that made a post-brexit Wetherspoons seem like an appealing alternative."
• "I had Scampi and chips.. it was awful ..shriveled up burnt breadcrumbs no fish inside and chips like dry wood."
• "Food was awful. The burger was cremated and chips were cold."
• "The meal was disgraceful. The food was cold, the garlic bread was burnt."

Atmosphere

Pros:

• "Awesome ‘Secret garden’ out the back with covered booths for a good Coronavirus safe drinking session."
• "This is a spacious pub diner, suitable for your children to during the day."
• "Live football, beer garden, 6 drinks and great food serviced in the spacious bar."
• "This pub was so so busy, great atmosphere."
• "Fun bar with a good atmosphere. Came here with a group of friends and was very surprised at the good prices and amazing selection of beers."
• "Great bar, lively atmosphere, full of students even in the middle of January."
• "The atmosphere is what you would expect from a proper pub."

Cons:

• "Nice pub the sheer size of it is deceiving, may explain the temperature, not the warmest."
• "Very disappointing family lunch, food was cold, chicken was so hard it was inedible."
• "The place was also a mess with dirty napkins and food remainings lying on the floor."
• "A 3rd rate big brassy place ..loud."
• "Nice pub, boy with long blonde hair needs sacked. Clearly doesn't want to be there. So rude."
• "This bar now seems to be ran disgracefully."
• "The food was below average and unfortunately there wasn't a lot of Christmas atmosphere inside no Christmas decorations what it was at the table."

Value

Pros:

• "Reasonably priced, will be back for sure."
• "Prices are reasonable."
• "Drinks were cheap enough."
• "Excellent value for money. The wings were very nice offering BBQ or Piri Piri."
• "Food was decent value for money."
• "The ALL day breakfast was spot on."
• "Food is fairly basic but tastes great and is super value."

Cons:

• "This pub was so so busy, great atmosphere but standing in a queue at the bar to get served for over 15minutes and still not being served kind of puts you off!"
• "Minuscule portion of chips, we could get triple the portion for the same price up the road."
• "Food was ok, beer was cold, and plenty of tv's that could be seen from all seats, but everything you order here is done at the bar which is very frustrating, especially with a large group."
• "The only things I did not like were the black, hard and burnt outer sides of the pizza."
• "Didn't have half the stuff on the menu. No pizzas."
• "Gutted I made a mistake going here. Had a burger that came with a small amount of chips. Burger was over cooked and dry."
• "Lunch was a huge disappointment unfortunately. The food was presented very nicely, it just didn't taste good at all."