Waterwheel Reviews Summary

Food Quality

Pros:

• "Vegan Veggie Korma, Hot Dog meal and a Chicken Dinner for the Labrador. Thoroughly enjoyed our food."
• "Excellent service, delicious food which was served quicker than expected."
• "Our food was great, tasty and very filling."
• "Just had a meal here. Food was really nice, menu was impressive."
• "All really nice, fairly priced and with really lovely friendly service from Maggs and the rest of the staff."
• "Food was wonderful - hot and tasty. Highly recommend the cod and chips."
• "The food was great and I was asked if I was satisfied with my meal which I was."
• "The food was lovely apart from my roast beef which was so tough that I couldn’t cut it and the roast potatoes were hard."

Cons:

• "Food wasn't very good. Was sitting there under lights a while before we ordered. Turkey Was cut very thin."
• "Meats were sat there for ages. Before we ordered carvery. Our mistake Turkey was cut very thin."
• "Steak pie was all congealed and the gravy... had not been heated up."
• "Both were disgusting we paid £34 pounds which included the 30% discount we will never go back to that restaurant."
• "Onion rings saturated in frying oil and seeping all over the plate."
• "The carvery which was cold and a very off putting."
• "Food was average, awful service."
• "Terrible. Worste bit of a meal i'v ever ate.left 90% of it."

Service and Staff

Pros:

• "Great ambience and a fabulous warm welcome and service from Mags."
• "Our waitress Mags and her colleague were excellent. Warm, welcoming, helpful."
• "The manager and the bar and restaurant staff were great we have three young kids and they were very attentive to their needs."
• "Staff very friendly however food was not the best."
• "Staff were superemly friendly and welcoming. Excellent table, drinks promptly delivered and order taken quickly."
• "Friendly and courteous service from the moment we walked in."
• "Staff couldn’t be more helpful as they brought me everything I asked for to make things easier for my 87 year old Dad."
• "Service was excellent, carvery food was of a good quality, there was plenty of choice and the meal tasted delicious."

Cons:

• "There is replys to old reviews but nothing gets done. Same poor quality months later."
• "Asked the server as thought I had seen someone having the carvery to be told we only serve it on a Sunday then to hear the next table to us being told that's your carvery tickets."
• "My main concern was the disabled toilet. First, the room smelt terrible, then, the toilet seat was broken, filthy."
• "The waiting staff where rude, the time to get served, the food getting delivered to table, and then the food it’s self was terrible."
• "Service not very good staff didn't explain to us about the meal service system they had in place for new covid restrictions."
• "First day back at school arrived at 9.40, restaurant not open. Returned at 10.10 not enough staff on for how busy it was."
• "Service not very good staff walking around with new covid rules put in place with out masks very slow service."
• "Arrived at waterwheel, not given offer of drink until after our Christmas starter, and we had to ask for it."