"Food was absolutely brilliant and really generous portion sizes!"
"All the food we had was great."
"The food is really great, healthy portions and friendly staff."
"The turkey beef and ham were all lovely, the cauliflower cheese was nice and tender and the roasties were amazing."
"Food was good as usual like the new house sodas I had a mango one delicious!"
"The food was always very good and eating here can be more economical than home cooking."
"The food was beautifully cooked."
Cons:
"Food was poor, roast potatoes was hard n too crispy to eat."
"We got a carvery each the meat was ok but the vegetables were like bullets."
"I had Scampi that was lukewarm..yuk!"
"They have also changed the meat for the burgers. They used to be nice big juicy patties (were delicious), but now they seem to use cheap, thin, mushy patties."
"The food was absolutely disgusting it was dry not to mention the meat it was dry horrible and the veg was even worse."
"Roast beef was dry and the pizza had a soggy bottom and little toppings on it."
"The carvery meat is good, but the veg is dry, tasteless, undercooked."
Staff Service
Pros:
"Staff are really friendly."
"5* service by Scott what an amazing friendly welcoming smiling happy young man."
"The staff are very well organised and all seemed to know exactly how the system worked."
"The staff were incredibly friendly and efficient."
"The staff are always happy and helpful, it's a great place to bring the family."
"Friendly, welcoming, and amazing customer service."
"Staff couldn't have been more helpful."
Cons:
"The manager has some real anger issues."
"Staff clearly didn't want to be here as they all kept mentioning how they all want to just get home on time."
"Lady serving was extremely rude and not helpful."
"Poor show from the one who swans about like he’s Gordon Ramsay."
"Not impressed that staff ignored us when we came in and were waiting to be seated."
"Staff were really rude as well."
"Very poor service. On arriving at about 1.30pm we were shouted at by Yvonne to stand outside."
Atmosphere & Cleanliness
Pros:
"The whole party experience was flawless and excellent value for money!"
"Very clean and decorative inside."
"Toilets are immaculate and cool decor."
"Location is good with nice garden to sit with a small play area for younger children."
"This is quite literally a brand new restaurant. Rebranded and refurbished."
"Local carvery and pizzeria. Super hearty and comforting food - very spacious, has a beer garden if you wanted to sit outside."
"Not been to the Brucefield for a while, went last week with my son oh boy did not recognize the place, it's all been refurbished to a high standard absolutely beautiful."
Cons:
"The bathrooms were unkempt and filthy."
"The place is run down looking and lacking atmosphere."
"Seating area was a joke, it was dirty, the seats were incredible, there was not a table apart from the large one in the center that had all the same seat types, looked like it was flung together in a rush."
"This place could do with some TLC we sat at a table where the sofa had tears in it and the table didn't even feel liked it had been cleaned as it was sticky to touch when you had your elbows on it."
"Upon looking at our surroundings i realised that the seating was filthy it really turned my stomach."
"Could be cleaner, lots of spiderwebs."
"Cleanliness is not something you should expect if you get it be grateful"