Andrews Southville Reviews Summary

Customer Service and Support

Pros:

• "So so grateful to Lisa and Matt at Andrews who were the dream team for getting my flat sale over the line!"
• "Lisa went above and beyond to help us and was by far the best estate agent I have ever worked with."
• "Lisa Bird was super, she really knew her stuff!! I ask a lot of questions and she was able to answer everything."
• "Robbie has been absolutely fantastic in selling our flat. He's been friendly, professional and has kept us updated in detail throughout the entire process."
• "Had a great experience with Robbie Power who showed us around a property in Southville."
• "Very happy with the work Matt Wood did on what was a very tricky and long winded flat sale."
• "I can't recommend Lisa from Andrew's Estate agents Southville enough."
• "Lisa has been a pleasure to work with from start to finish on the sale of my property."

Cons:

• "One issue I did have was incorrect information being provided during the viewing stages."
• "We were left to wait for ninety minutes for a viewing and the estate agent never turned up."

Communication and Responsiveness

Pros:

• "Communication was superb - I could always get through to someone on the phone."
• "He was diligent and knowledgeable about the sellers position and stayed in regular contact throughout the process."
• "Though we had a few queries, both Lisa and Rebecca at the Andrew’s Southville branch responded quickly and effectively."
• "Matt kept us updated at every stage and managed our expectations excellently."
• "Emma also went above and beyond towards the end of the process which was much appreciated."
• "Andrews were brilliant, good communication and dealt with any issues swiftly."
• "A special thank you to Matt Wood who was so patient throughout and very responsive and easy to contact whenever any complications or issues arose."
• "Emma Willingham was brilliant. She communicated regularly and professionally and really tried to make a difficult sale as easy as possible."

Cons:

• "His colleague at the office told us he was on his way, erroneously, and never gave us a callback after we had continued to wait fruitlessly."

Professionalism and Expertise

Pros:

• "Lisa Bird was super, she really knew her stuff!!"
• "Robbie has been friendly, professional and has kept us updated in detail throughout the entire process."
• "Andrews seller negotiator Emma was brilliant start to finish through what turned out to be a very elongated purchase."
• "The team is professional and experienced."
• "Emma has been amazing to work with. She is always available and if she isn't, she will call you back the same day."
• "I commend Andrews at Southville without any reservations. They were helpful from the outset, followed progress with attentiveness, courtesy and thoroughness."
• "Emma was incredibly helpful and proactive in our flat sale."
• "Very happy with the service provided by the letting team at Andrews Southville."

Cons:

• -

Efficiency and Effectiveness

Pros:

• "We were really happy with the valuation we were given, how smooth the communication was from Matt."
• "I have been really impressed by the service offered by Andrews so far, in particular from Amber."
• "Very quick turn around from seeing the property to signing the tenancy agreement."
• "Amber was very friendly and professional during the viewing. She answered all of our questions and explained clearly."
• "The staff at Andrews Southville have worked with me for many years, nothing has been too much trouble and always find great tenants."
• "Really great service and advice from Simon and Emma here. Emma was especially helpful in coordinating the process of our house purchase."
• "Very impressed with the service from the letting team. As a landlord who cannot always personally deal with issues within the property, it is vital that Andrews are able to handle matters."
• "Thanks so much to Nadia and the team at Andrews in the Southville office for helping us secure our new home. Efficient, friendly and welcoming service!"

Cons:

• "Everything was pretty good with these estate agents when buying my new home. However, I wouldn't let them refer you to a solicitor."