Andrews Downend Reviews Summary

Customer Service

Pros:

• "Connie showed me around the property and she was extremely polite, friendly and helpful answering any questions that I had."
• "She answered my emails straight away even though I knew I was keeping on!!"
• "She was amazing throughout constantly keeping me updated and chasing the solicitors to do their job."
• "Shannon Bird of the Downend Branch has been absolutely fantastic! She is very fast moving and is constantly keeping you updated and informed throughout the whole process."
• "The communication was fantastic throughout."
• "She was very Professional and answered all of my questions very well."
• "Answered all our questions and it was so helpful to have her with us through the viewing."

Cons:

• "Horrible service. Didn't have our keys ready at move-in date and spoke very rudely."
• "Polite on the phone when registering but then hard to reach anyone to arrange viewings of rental properties."
• "As a tenant they were the worst. Never answer the phone or reply to voicemails. Emails never responded to."
• "Performed the very bare minimum with numerous non returned calls, emails, incorrect sales letters."
• "Very poor wouldn't recommend at all couldn't even find out whether a flat would accept dogs said I would have to find out myself absolute rubbish."
• "Honestly just an awful estate agent for renters."
• "Save yourself the headache and money and use an Internet only agent - I wish I had."

Property Management

Pros:

• "Paul initialised the house appraisal which was very professional and comprehensive, and gave me the confidence to advertise my property through Andrews."
• "Great experience using Andrews, Lizzie was a complete gem."
• "They have managed maintenance, redecoration etc without fuss."
• "We received a very professional service from Andrews right from the first visit."
• "Have used Andrews to manage a property since 2008. Have always found them professional, friendly, helpful."
• "Andrews Letting Agents manage our property with a high level of professionalism, but also with a personal touch to us as the landlords."
• "Andrew’s Downend manage my rental property locally."

Cons:

• "They charge an annual fee of between £90 to £125 but CANNOT tell you what it's for other than 'negotiation' - which involved sending a generic contract out by email to electronically sign."
• "Rented a property through Andrews Downend for 6 months initially then 2 years. It was a lovely flat in the summer, 3 winters in a row we had problems due to a minor repair not being done."
• "They overstated value of property so my property couldn’t be sold for months. Changed an agent. Sold in a week."
• "Shady business! I got kicked out of my flat midway through my 1yr contract because they (Andrews) didn't check my landlord had a buy to let mortgage."
• "Horrible experience. Paid deposit and 6 months in advance just to be told I couldn’t move in a week before the move in date."
• "Just to make it worse, it was a struggle to get my money back. Took ages and then when I got the money, there was some missing so had to wait some more…"
• "Sellers, landlord and tenants stay away! It is unfortunate that I came across involved with them as all the roles at different stage. None turned out to be good experience."

Professionalism

Pros:

• "I wouldn't hesitate to recommend this branch to anyone looking to sell or buy a home."
• "Would certainly recommend Andrews. Been happy since 2008."
• "Like a breath of fresh air. Daniel, Bethanie & Julie are Professionals."
• "Fabulous help Nick and Paulina have walked me through with a new tenant, i could not have had more professional help."
• "Very efficient and smooth letting service with a team of people that understood my requirements and guided me all the way through."
• "The team at Downend were fantastic, kept us updated at every stage and always willing to help out and always about when we needed them."
• "With Andrews you will be cared for & be safe knowing you are living abroad but your property is in safe hands with Andrews."

Cons:

• "Generally ok, the buyers that were found were unfortunately a nuisance, continually whining and wanting me to give them money because my house wasn't brand new."
• "The easiest 5 stars I have rated for a company. Hands on letting agent who did everything to ensure the smooth rental of my property."
• "She was also very prompt and efficient in providing me with the information I needed about the offers process."
• "Marketing of the property was done to a high standard around our schedule and arrangement of tenants was hassle free."
• "Couldn’t do enough for me, so so friendly."
• "They negotiated on my behalf to secure and offer with 3 weeks and kept me updated each week with the progress of the sale."
• "I can't recommend them highly enough."