Taylors Sales and Letting Agents Downend Reviews Summary

Customer Service

Pros:

• "Nicole and Lily have assisted us at every step, both being professional, thorough, and offering amazing customer service."
• "Jack's professionalism, knowledge, and dedication made the entire process smooth and stress-free."
• "I dealt mainly with Georgia and I must say credit where it’s due! Georgia was super helpful and responded to my queries with great speed and professionalism."
• "Jane's professionalism and attention to detail were evident right from our initial meeting."
• "Nicole was professional from the beginning. Our whole moving experience has been positive."
• "Jack from Taylor's provided exceptional service, securing my new home swiftly."
• "We've had a fantastic experience with Taylor's! Nicole was absolutely on point with any questions and queries we had."
• "Helena helped us when we moved from abroad. She was so helpful during the whole process."

Cons:

• "Taylor’s forced us to have a mortgage evaluation with their in-house mortgage advisor, even though we had an AIP from another lender."
• "We were constantly ignored, even in a serious situation and after repeated assurances we'd be called back."
• "DO NOT RENT FROM THEM! My partner and I have moved out from one of their properties 3 weeks ago and still have not got our deposit back."
• "We actually found that after not wanting to pursue a property that we had recently viewed with them, a sales agent decided to not listen to my boyfriend's kind and calm explanation about changing our mind, but instead instantly called me to try and make me go behind his back and make an offer anyway."
• "Given our Landlord plenty of notice, no dispute when it came to deposit. It's now over 10 days and still have not received our deposit, due to errors from Taylors, which is delaying us further."
• "After having my point of contact change literally every few weeks, I am now dealing with a Lily Hare."
• "My old landlord asked Taylors to release my deposit on the 23/11/18 it is now the 11/12/18 and I have still not received it! Chloe at this branch has told me every lie possible as to why it has not been returned."

Professionalism

Pros:

• "Jane's professionalism and attention to detail were evident right from our initial meeting."
• "Georgia really helped make a really stressful time run as smoothly as possible."
• "I highly recommend Taylor's Estate Agent and, in particular, Jack Slipper for their excellent service."
• "Jack from Taylor's provided exceptional service, securing my new home swiftly."
• "Working with Jack Slipper was an absolute pleasure! His dedication and expertise in the rental market are unparalleled."
• "I sold my property through Taylors estate agents in Downend, and I worked with a lovely lady called Georgia, who was extremely friendly, helpful, and very knowledgeable."
• "Kevin has been absolutely fantastic right from the start. He was friendly, approachable and informative without being too pushy."
• "Alex (Alexander Van Eker) from the very get go has been an absolute star in helping us find our home for life."

Cons:

• "We recently bought a house through Taylor's. We found Laura who we dealt with on a few occasions very rude and abrupt."
• "My old landlord asked Taylors to release my deposit on the 23/11/18 it is now the 11/12/18 and I have still not received it! Chloe at this branch has told me every lie possible as to why it has not been returned."
• "I don't usually leave bad reviews, but after months of trying to find a landlord that accepts pets, calling agencies after agency, we finally came across this property with Taylors. Everything described beautifully and finally at the end nothing mentioned about 'no pets allowed'. Full of hope, we call to make sure about the pet part. We have good references, happy to pay more for rent, happy to give an extra deposit. The answer was a rude 'NO' to all our questions."

Responsiveness and Communication

Pros:

• "He made the whole experience easy and was prompt with his responses."
• "Throughout the process, Jane was incredibly responsive, prompt in answering any queries or concerns."
• "We wish to take this opportunity and thank Georgia and Ashleigh for the spectacular work, they did in keeping the house sale on track, keeping all parties focused to get to the end result."
• "I want to say how pleased I am with the service and communication from Jane Cook at the Downend branch of Taylors."
• "Georgia Scudamore has been amazing throughout the purchase of my first property. Chasing paperwork and getting answers from the seller."
• "Our heartfelt thanks go to Jack. Taylors and Jack epitomize a letting company driven by sincere care and dedication."
• "Ashleigh and the team at Taylor’s have been efficient, professional, extremely helpful, polite, and friendly throughout my house purchase."
• "Helena helped us when we moved from abroad. She was so helpful during the whole process."

Cons:

• "They sold us a house which they said could complete in a quick turnaround - in the 10 weeks following that the only response we had was 'your onward is actively looking'."
• "We were constantly ignored, even in a serious situation and after repeated assurances we'd be called back."
• "DO NOT RENT FROM THEM! My partner and I have moved out from one of their properties 3 weeks ago and still have not got our deposit back."
• "Given our Landlord plenty of notice, no dispute when it came to deposit. It's now over 10 days and still have not received our deposit, due to errors from Taylors, which is delaying us further."
• "After having my point of contact change literally every few weeks, I am now dealing with a Lily Hare."

Efficiency and Problem-solving

Pros:

• "Jane's professionalism and attention to detail were evident right from our initial meeting."
• "Georgia really helped make a really stressful time run as smoothly as possible."
• "I highly recommend Taylor's Estate Agent and, in particular, Jack Slipper for their excellent service."
• "Jack from Taylor's provided exceptional service, securing my new home swiftly."
• "Working with Jack Slipper was an absolute pleasure! His dedication and expertise in the rental market are unparalleled."
• "I sold my property through Taylors estate agents in Downend, and I worked with a lovely lady called Georgia, who was extremely friendly, helpful, and very knowledgeable."
• "Kevin has been absolutely fantastic right from the start. He was friendly, approachable and informative without being too pushy."
• "Alex (Alexander Van Eker) from the very get go has been an absolute star in helping us find our home for life."

Cons:

• "We recently bought a house through Taylor's. We found Laura who we dealt with on a few occasions very rude and abrupt."
• "My old landlord asked Taylors to release my deposit on the 23/11/18 it is now the 11/12/18 and I have still not received it! Chloe at this branch has told me every lie possible as to why it has not been returned."
• "I don't usually leave bad reviews, but after months of trying to find a landlord that accepts pets, calling agencies after agency, we finally came across this property with Taylors. Everything described beautifully and finally at the end nothing mentioned about 'no pets allowed'. Full of hope, we call to make sure about the pet part. We have good references, happy to pay more for rent, happy to give an extra deposit. The answer was a rude 'NO' to all our questions."