Eveleighs Estate Agents Reviews Summary

Customer Service

Pros:

• "Friendly & efficient service."
• "We can’t praise Eveleighs enough. Professional and friendly, listened to our needs and responded quickly and efficiently."
• "Robin is one of the best estate agents I have ever dealt with. Very responsive and professional."
• "Every dealing and contact I've had with Eveleighs has been fantastic."
• "Excellent service from all involved at Eveleighs!"
• "Professional and friendly from start to finish."
• "Absolutely outstanding level of service from Eveleighs."

Cons:

• "We was greeted by the Area manager Vicki Kittlety, whom it seemed like she didn’t want to be on the phone."
• "We get very rude interrupted 'so what date can you do then!? You keep changing your mind, your not making sense!' Very unprofessional in my opinion."
• "A day or 2 later my partner felt uncomfortable and didn’t want to view the property because of this situation."
• "Absolutely shocking customer service from their area manager."
• "Our experience with Eveleigh's Estate agents especially their Keynsham branch was Absolutely shocking, unprofessional, and very rude."
• "Rather than take my complains on board you have sent me two emails arguing with me."
• "Very sly and underhanded, would not use or recommend, very unprofessional way to do business."

Value for Money

Pros:

• "All in all, a job well done, and for a fee considerably lower than those quoted by their local competitors."
• "Your fee was so much lower than expected and this will enabled us to make some necessary purchases."
• "Brilliant value for money, cant recommend them highly enough."
• "The whole package of marketing, viewing and conveyance chasing came at a very reasonable cost."
• "Great value and always put have their clients interests first."

Cons:

• "Due to unfortunate circumstances my property was marketed for a long time."

Professionalism

Pros:

• "We couldn’t recommend Eveleighs enough and we will definitely be using them in the future if we decide to move again!"
• "Could not fault everyone at Eveleigh’s (especially Vicki) they offer a very friendly & professional service."
• "Simply amazing and True professionals.!!"
• "I would highly recommend to anyone who wants to sell their house."
• "They offer a service that is 'Refreshingly Different' to others as they provide the vendor/buyer with a bespoke service tailored to them."
• "I have recently sold two properties with Eveleighs Estate Agents, who are honest, trustworthy and highly professional."
• "I would definitely recommend Eveleighs."

Cons:

• "If I could give them zero stars I would."
• "Absolutely disgusted with this company, we made an offer on a house, they accepted it and told us it was ours. The next day we got told they had given it to someone else, that made a higher offer."
• "One came to value the property and gave me a terrible sales pitch with even worse follow-up correspondence full of errors."

Responsiveness

Pros:

• "Robin Eveleigh and his team have been a pleasure to deal with in the purchase of my new home."
• "Went above and beyond to help out with our sale as we were unable to stay local."
• "We had fantastic support and communication throughout from Shane."
• "Jamie and Lynne at Eveleighs took care of ABSOLUTELY everything for us."
• "Lynne was there at every point whenever we needed her and was extremely helpful along the way."
• "Shane was very helpful when I raised a number of independent queries with him."
• "Vicki and Jamie made the process incredibly easy, were very easy to contact and provided very quick turnaround on viewings, feedback, and offers."

Cons:

• "One completely ignored my promised call backs and emails."
• "Another did respond with a blanket email reply, and never responded after to value my property."

Knowledge & Expertise

Pros:

• "Vikki outweighed them due to her knowledge of what she was representing."
• "Shane was always on time and knowledgeable."
• "Their whole team are absolutely amazing, Hard working and very knowledgeable about the local area."
• "Robin know the local market very well and I knew I could trust his advice."
• "Shane to be personable, professional and very knowledgeable of the market."
• "I've bought and sold a lot of properties and have never come across an agent like Stacey at Eveleighs."
• "Vicki she is very knowledgeable and I have learnt so much from her."

Cons:

• "We were NOT offered the option to counter offer, we were told that we had lost the property and you were sorry for that."