Bundy and Bond Estate Agents Reviews Summary

Customer Service

Pros:

• "They are extremely responsive, professional and friendly."
• "Every member of their team I had dealings with was friendly, helpful and very knowledgeable, and not at all pushy."
• "They truly know what customer service is, they were very professional in a personal way."
• "Outstanding customer service."
• "They provided an extremely professional and friendly service throughout the process, we couldn’t have asked for better customer service!"
• "Their customer service is second to none and they keep promises as well as good time keeping when viewings are required."
• "Very professional and honest."

Cons:

• "A ridiculous amount of stress and being patronised."
• "Will never forget some of the rudeness from staff!"
• "Bought our first house with Bundy and Bond, EVERYTHING was a chore for them. We, as buyers, had to chase the estate agents so many times to know about our offers! FOR MONTHS."

Communication

Pros:

• "Jane was just fantastic. She chased every single day in what was a problematic chain with many queries and hurdles, but nothing was ever too much trouble for her."
• "Any questions or concerns were quickly answered by Jane, Kevin or Mary, especially Jane who regularly chased the solicitors/ other parties ensuring we exchanged and completed as soon as possible."
• "I would like the thank Jane Bowen and team for excellent communication throughout!"
• "They were there for us every step of the way, being available at all hours of the day to help with any problem or question, whether big or small."
• "I can’t stress enough how important trust and contact is with me and I’m surprised at how amazing Bundy and Bond have been with keeping me updated."
• "The team were very knowledgable and helpful and provided regular updates throughout the sell."
• "They kept me updated with house viewings and told me what was going on with the buyers and other stuff to do with the sale of my property."

Cons:

• "I can't thank Bundy & Bond enough - especially Jane - for the level of communication she provided us with when so many other estate agents/solicitors in the chain went AWOL."

Professionalism

Pros:

• "Michael has been excellent through the whole purchase of my first house."
• "Every member of their team has played their part and has done their best to deliver a high quality service."
• "Michael was extremely professional, polite and responsive throughout - always calling back when he said he would and answering any questions we had promptly."
• "All the staff at Bundy and Bond are truly customer focused."
• "Kate is very professional and organised, and goes above and beyond to make sure everything runs smoothly."
• "Very friendly, professional and efficient."
• "They are in a different league to some of other agents, they actually take an interest in the client are extremely professional and care about your best interests."

Cons:

• "Nothing was ever too much trouble."

Support

Pros:

• "Always available and truly go above and beyond to help the process and support you."
• "Exceptional service from a kind, caring and professional team."
• "They made the process of buying our perfect home easy and looked after us brilliantly throughout."
• "I will always recommend Bundy & Bond to anyone looking to buy or sell their house."
• "They were responsive, attentive and helpful at every stage."
• "The Team were so helpful & supportive during an extremely difficult move."
• "Fab customer service, they were all really knowledgeable, friendly, enthusiastic and reassured me once or twice as it can be stressful and worrying process at times!"

Cons:

• "Even once we had moved into the house and there were a few issues she was still at the end of the phone to help us solve the problems."

Efficiency

Pros:

• "They are very responsive and always returned my calls in a timely manner."
• "Great communication and very responsive."
• "Dealing with Bundy & Bond was very easy and everything happened in an efficient way."
• "We exchanged and completed within 7 weeks during a tough lockdown which was made possible by the proactive work that, in particular, Jane and Michael did on our case."
• "They got the job done in a very efficient way."
• "They also kept chasing and pushing forwards the process to get completion over the line."
• "On the day of completion we were met at the property to be handed keys (which meant no need to worry about delays in collecting keys from an office) and a 'new home' card which was a lovely touch."

Cons:

• "It was the good work of our solicitor and Bundy and Bond who counteracted this and made our move possible."