SIXT Car Hire - Glasgow Airport Reviews Summary

Customer Service

Pros:

• "Kai assisted us, and he was so kind! He was very knowledgeable and provided us a lot of insight before we started on our trip."
• "Stuart at pick up was the epitome of a fantastic customer service agent, absolute legend!"
• "Rafa was terrific to work with at the Glasgow Airport location."
• "Especially Gary at returns very friendly and helpful."
• "Stacy, the manager, is fantastic. Amazingly helpful, considerate and professional."
• "Employees Stuart and Kay took care of myself to the very end."
• "Exceptional service from Rafa, genuinely a very pleasant chap."

Cons:

• "They lied to us! Stole our property! Left us standards in the middle of nowhere."
• "Arrived to drop off car, no one there and no instructions on how to find someone..."
• "Dreadful experience. First time using Sixt and wish we'd have gone with Europcar..."
• "Cancelled my car hire 5weeks ago and communications are terrible."
• "Customer service sub-contractored my service call to a vehicle rescue service who then subbed out my request to a towing service."
• "Used many rude words including the F word multiple times."
• "I have never experienced such arrogant and rude service from a car rental in my life."

Vehicle Condition

Pros:

• "The car was a very new model and spotless inside and out."
• "The car was great and in excellent condition."
• "The vehicle was hybrid, great mileage and great features including navigation that helped with mobile roaming costs trying to find our way around."
• "Both were highly speced vehicles by having all the latest equipment on board."
• "We rented a Mini and the car we got was new and handled well."
• "Both cars were very clean and well presented."
• "The car was spotless."

Cons:

• "Some of the cars had issues like bad alignment, tyres worn below the legal limit leading to hydroplaning even melted food leftovers in the door-bin."
• "At the end of the rental they charged me over 1000£ saying that I caused multiple damages to the car which I’m sure I didn’t do it."
• "Collected the car, found several damages that were not listed in the damage report email sent to me as part of the pick-up process."
• "We got into our Audi equivalent Skoda and there was rubbish in the passenger footwell..."
• "The vehicle needed Adblue."
• "The alert went off - there was a problem with the vehicle and I could not clear the continuous alert sound."
• "...the TPMS light came on the dashboard, indicating that all 4 tyres were low."

Value for Money

Pros:

• "Will rent from SixT again 🍺"
• "The car rental was fairly priced. The car itself was clean, the whole process from start to finish was very smooth."
• "Always offer me the best rate possible and upgrade me into a nicer premium car if possible which is really appreciated!"
• "Great car, great service, and an upgrade on a rental when we arrived in Glasgow."
• "Was surprised to be connected with a BEAUTIFUL blue BMW M1 Diesel Hatchback, with the rate we paid."
• "Really happy with my rental here at SIXT, great value for money."
• "I would highly recommend them to anyone looking for a reliable and affordable car rental service."

Cons:

• "Obfuscating extra unexpected costs in the bill with the deposit we ended up paying almost double the amount we had pre-booked in the end."
• "I felt ripped off with the price of the car rental."
• "Forced to pay an additional £14 per day just because my wife made the booking but I would be the main driver..."
• "Don’t fall for advertised vehicles and rates, I did that and ended being offered a smaller vehicle on collection and had to pay a lot more to get the vehicle I had expected."
• "My credit card has been charged 5 separate amounts totalling around $4000 Canadian dollars and exceeded my credit limit."
• "They quoted me £530 then charged me £970, adding spurious charges that did not form part of the agreement."
• "They even deducted 390 pounds above the rental after 7 days we returned the car..."