Arnold Clark Car & Van Rental, Edinburgh Airport Reviews Summary

Customer Service

Pros:

• "I was delighted with the staff's friendly, warm and helpful attitude."
• "Brilliant staff and very friendly. They have their reputation earned well for their honesty, kindness and simplicity."
• "Very polite and helpful online, in person and by the phone!"
• "Everyone was so friendly at check in and when I returned the car."
• "The staff is very kind, you will not regret renting a car here. Great service!"
• "All the staff were lovely, it was a pleasure dealing with them."
• "The staff were very friendly and helpful especially the sales advisor called CAITLIN went out her way to help."

Cons:

• "I was just disappointed. We had a puncture 5 miles after we had taken the car... Being back, we have been charged for the damaged tire... really?!?!"
• "Long story short, folks were very nice but 1)it was a long wait, 2)we were dropped 30 miles outside of the city without warning."
• "Outbound when picking up our rental, service was horrid. It took us over 90 minutes to pick up our pre-reserved car."
• "Really disappointed with the service yesterday at Edinburgh Airport. Was due to leave my car back at 7.30pm, arrived there at 6.45pm and still wasn't seen by 8.30pm."
• "I emailed once again, but didn't get any response at all."
• "Unfortunately the exchange car was stinky smelling and far away from clean. For a round trip planned for 5 days... unacceptable."
• "This resulted in an hour wait outside the gates of the depot (not a great situation with 3 tired teasy kids)."

Vehicle Condition

Pros:

• "The car was spotless clean with everything you could ask from a modern car."
• "Booked a Corsa-level car and ended up with a very well kitted-out and brand new Ford Fiesta."
• "The cars are in very good condition (our car was almost brand new)."
• "Every single car we have rented here have been absolutely brilliant. All have been close to brand new cars."
• "The Skoda I got was fabulous. Modern, in excellent condition."
• "The Mercedes 114 tourer van was great for space and generally new and in great shape."
• "Vehicles are always clean and in good condition."

Cons:

• "what i rented was not cleaned up and covered with dust everywhere… dash board, seats, cup holder. i mean everywhere."
• "Arnold Clark rented me a car that had existing damage to the inner wall of a tyre."
• "Our issues with the vehicle relate to the fixed position of the front passenger seat. It was far too upright and not adjustable in any way."

Value for Money

Pros:

• "We got brand new car for 25p/day."
• "Arnold Clark was almost £200 cheaper than any other car hire company that we searched for over 2 weeks."
• "Excellent service and better prices than main competitors."
• "My rental was great value for money."
• "Excellent rental company. Transparent conditions, young well-maintained cars at an excellent price."
• "We prepaid for the rental a few months ago. The prices were either the best or lowest relative to the quality I was expecting from the rental company."