Drivalia Car Hire Edinburgh Airport Reviews Summary

Vehicle Condition

Pros:

• "The car was exactly what I ordered. It was also smart and very clean."
• "The battery mileage on the car was pretty good and we didn't need to charge it for most of the long weekend we spent in Stirling."
• "The car was in good condition and ran well."
• "We booked a 5-seater and received a well-maintained car."
• "The car was clean and fully loaded."
• "Got a lovely 2023 Renault Clio."
• "The car was very well maintained with new tires and we didn’t have any issues."

Cons:

• "Although the car’s airconditioner wasn’t working, which I don’t think this should happen if they’ve checked the car properly."
• "We got to do about 5 miles before 2 different warning lights came on."
• "An ad-blue warning light was displaying on the dash as level was low."
• "I also received the van with a busted side mirror and was told that this is the only car available of the size I needed."
• "There was actually mould growing in the cockpit of the van. And one driver side bottoms mirror missing."
• "It was also really smelly inside."
• "The car was full of electronic failures, the dashboard didn't work for most of the trip."

Customer Service

Pros:

• "Honestly would come back here in an instant."
• "We had an amazing experience renting our car here."
• "Wayne was absolutely fantastic. My husband and I had a wonderful experience after having a bit of a stressful runaround at a different car rental place."
• "Very friendly and helpful staff."
• "Stewart was very helpful with the car hire."
• "Great customer service, our designated helper Fraser was incredibly friendly and helpful with everything."
• "Harry provided wonderful customer service while collecting our car. He was informative, friendly and made the whole process easy & fun!"

Cons:

• "When we got there, we have been told that the company cancelled our car."
• "Terrible customer service, poor attitudes."
• "The company is an absolute scam and a joke. DO NOT RENT A CAR."
• "AVOID THIS HELL COMPANY AT ALL COSTS"
• "Customer service is awful really wouldn’t recommend this company."
• "Staff member lied to me and said I had to purchase this insurance, which i found out later, wasn't needed."
• "Do not rent from this company, absolute nightmare."

Pricing and Additional Costs

Pros:

• "I did pay significantly less for my car hire than was available with on airport providers, so i didn't mind to wait a little."
• "The price was incredibly good (£300 for 10 days for a Ford Transit with 700 free miles and full insurance)."
• "Got a good deal online for a mini for 7 days."

Cons:

• "The only option was to buy extra insurance at a cost of 105GBP on top of the 100GBP, making the rental a lot dearer than the well known competitors located in the airport grounds."
• "They asked for a credit card which we didn't have (who has one these days?), so we ended up paying double the price."
• "Felt like a bait and switch: web quoted under $300 for 13 days, ended up with more than $650 for 12 days."
• "They stole $1400 from me. I prebooked and paid for TWO vans in March for a trip in August."
• "Moreover, a week after returning the cars, they charged us £500 from the deposit without any explanation whatsoever."
• "You are then told they will block £1500 on your credit card unless you pay for their insurance."
• "Con artists, don't go here. Complete rip off. Charged me £30 extra per day for insurance."

Logistics and Accessibility

Pros:

• "Fortunately there were no issues with drop off, that went smoothly."
• "Shuttle service made a huge difference to get back go Airport too."
• "Drop off was also easy, but also a small wait due to other customers being served."
• "Everything ran smoothly, from picking the car up, to returning it and airport shuttle."
• "Returning the vehicle was also easy and they even called the shuttle to pick us up so we didn’t have to stand in the rain."
• "Shuttle bus picked us up from the airport within 10 minutes."
• "Shuttle bus to and from the airport which made it very easy!"

Cons:

• "Their car pickup requires a shuttle thus adding 30-60min of time just to get your car."
• "We arrived at 11:00h p.m. and had to wait over 30 min for the shuttle at night in the cold weather."
• "The shuttle bus wasn’t easy to find and there was only one guy at the desk which made it extremely slow."
• "Eventually found where the Shuttle bus was supposed to leave from but it never turned up."
• "The lack of frequent transport adds an additional 30-40 mins of waiting into the journey which is not ideal."
• "The shuttle bus from the airport took > 35 min to arrive."
• "The shuttle bus from airport took OVER AN HOUR to arrive at 9.30pm."