Address: Eldon Square, Percy St, Newcastle upon Tyne NE1 7RR, United Kingdom
Phone: +441912325000
Rating: 4.3
based on 221 reviews.
Customer Service
Pros:
"Great and knowledgeable staff very friendly and helpful."
"The lady on the shop floor was great. Took us to the dresses. Assisted us in the sizing and took us to a changing room."
"We would like to commend partner Neil who met us in the basement at John Lewis and could not have been anymore helpful."
"This 5 star is for Rose who works on the Lancôme counter in John Lewis Eldon square received exceptional customer service."
"Friendly staff who go the extra mile."
"The customer service on the Jewellery and watch counter in the Newcastle Branch, is second to none."
"His product knowledge was extensive and his service was very professional and courteous. 10 out of 10 for customer care and service."
Cons:
"Would give zero stars if I could. Bought 4 of the same product."
"Not a pleasant experience, I see things haven't changed in 40 years, to the staff you are Customer SERVICE."
"For the 3th time my wife got ignored by staff in John Lewis whilst trying to make a purchase."
"Very disappointed with John Lewis today. Staffing levels so low I genuinely felt sorry for the few staff working there."
"They are very rude & dont seem to listen. Not the kind of service you expect from John Lewis."
"The male assistant did not know the product at all and suggested looking at the website."
"What a shambles. My grandma went in to buy a new vacuum cleaner... On the Saturday she rang as she hadn't heard anything and the first assistant hung up on her."
Product Quality and Selection
Pros:
"The shop is very well set out with a great variety of goods from clothing household electrical children's clothes and toys."
"Excellent large department store selling everything from clothes to curtains, furniture and electicals, toys to lighting, household goods and products."
"A fantastic stable of an electronic/lifestyle shop. Newcastles contribution is one of the best I've been in, spread across 4 floors."
"If they have it in John Lewis, that's where I'll buy whatever I'm after because of the Partners and their 'never knowingly undersold' promise."
"A large departmental store in the centre of Newcastle with a wide range of items. It didn't sell a particular cosmetic I was looking for so I tried elsewhere."
"A large department store selling a wide range of different merchandise, although the last time I was there they had removed most of their craft and hobbies supplies."
"I was surprised at the toy section really good lego there."
Cons:
"Bought 2 bedside tables that were priced £550 each, which were delivered by their own team in a sorry state - legs hanging off and broken drawers."
"It is clear that this product was faulty from the start and we want a replacement or a refund."
"Promised me it would be in stock and at the same sale price the next day... turned up the next day and the price had gone up £100."
"Went to the China/gift department to find half the stock missing, shelves empty, china with chips in it and incorrect pricing."
"Very difficult to manoeuvre round in wheelchair especially as u need to leave the store via the lift to get to the next floor."
"Ordered a new hob for installation that was advertised as being in stock. Was advised it would take 4 weeks + to arrive. After 6 weeks I chased up to be told they could not get hold of the item."
"I ordered a Ladies Ralph Lauren Polo jacket for £345 from John Lewis Newcastle. It was the worst quality jacket I have ever seen."
Food and Café Experience
Pros:
"I had 2 pieces of cake as I couldn't choose between them so I let hunger be my guide and it was the wiser choice."
"We came to John Lewis for breakfast at 'The place to eat'. The food was, as expected, very good quality."
"The food was, as expected, very good quality and surprisingly good value."
"Used, 'The Place to Eat' cafe for a scone and a pot of tea... was served promptly, plenty tables to choose from and the food was all spot on."
"We visit restaurant regular very clean tables cleaned after every use good selection of food staff very welcoming."
"Popped into Ori for a quick lunch before catching a matinee performance at the Theatre Royal... service was quick and excellent."
"The very helpful staff made our visit a very pleasant one."
Cons:
"Visited The Place to Eat, John Lewis, Newcastle today for their full English breakfast. It was truly dreadful compared with previous experiences."
"Café... to its dim lighting to the ratio of its prices to quality and quantity of its food which leaves me with the feeling of being politely mugged."
"But. You don't want to sit in a place with no atmosphere and stand endlessly in line after giving your contact details to get a severely restricted menu."
"Fruit scones not bad, bit dry, cheese scone was crispy outside, but undercooked and quite raw in the middle, basically inedible."
"Service in 'place to eat' terrible today overcharged me by £4.90 then argued it was correct."
"Appalling experience in cafe today, took over half an hour to bring out simple food (toasties) at an off peak time."
"I ordered food for my family and an egg sandwich and bowl of pasta for a child both had hairs in."
Customer Experience and Store Atmosphere
Pros:
"A great department store in Eldon Square. Live shopping or on their website."
"Fantastic service from John Lewis delivery crew, Paul and John (North East England). They definitely went the extra mile to ensure that I was a very happy customer."
"One of Newcastle's finest stores."
"Absolutely fantastic experience at John Lewis Eldon Square."
"John Lewis is simply the best shop in town."
"We had a fantastic experience in John Lewis Newcastle."
"Great, always love a mooch around the sale at John Lewis, friendly staff, the store is laid out nicely."
Cons:
"It was such an uncomfortable experience to be confronted and demanded money from I will not return to that store."
"Devastated to find that if you don't live in Manchester then the rest of the north are excluded in their promotion of choosing quality streets."
"So sad to see a once excellent store which provided excellent customer service reduced to a shambles."
"On the second attempt, the driver simply left the package outside the front door and the package was covered in dirt and dust from the construction work at the front."
"My girlfriend and I waited in the shop for 20 minutes without any salesperson to serve us."
"Very disappointed with John Lewis today. What is the problem with stock levels?"
"Don't trust John Lewis, they advertise one thing and send you something different."