Currys Reviews Summary

Customer Service

Pros:

• "The staffs are friendly and professional."
• "I even can easily get a refund if the product is not satisfactory."
• "The staff do their best to serve you and are heroically diligent."
• "The staff is friendly and most of the time knowing the answers to my questions."
• "Kevin was super knowledgeable and I feel I've bought 2 things which will do exactly what I need them to do."
• "We spoke to Gary, a manager. He was so informative and helped us to understand exactly what we wanted."
• "Five stars to Jonathan, really helpful when helping us to choose a laptop as we have no clue about them."

Cons:

• "No apologies, just an implied claim that I was lying."
• "The man/woman looked at me like I was a snack and told me to ask somebody else then proceeded to march off without giving me any assistance."
• "Took display box to staff who didn't know at first what product was and I had to walk him the 4 meters to the display stand to show him..."
• "He then pointed to wrong item asking if that was it."
• "Staff were hopeless, we planned on buying a £500 - £700 TV, but the staff were useless, few and far between, not knowledgable."
• "Went recently with my mum to get her laptop fixed. Staff didn't greet us and acted like it was an inconvenience we were there."

Product Availability and Display

Pros:

• "Generally an excellent place with a wide range of stock at most price points."
• "This place is full of tech. Ranging from home things to computer tech to smart home accessories."

Cons:

• "They don't have the model in store."
• "Then I try to buy another model 3 times, not available in store again."
• "Finally I have to buy it online and use the buy and collect service."
• "They had many laptops on display but when I asked to purchase one I kept getting told it wasn't in stock."

System Efficiency

Pros:

• "It is worth to go to the shop as you can see the product."

Cons:

• "They are stuck in the middle of a huge outdated and bureaucratic mess of a system that constantly crashes and contradicts itself."
• "Forcing you to wait for hours on end or told to come back the next day when they'll have sorted the system, only to repeat the same farce all over again."

Discrimination Concerns

Pros:

Cons:

• "The manager and salesperson displayed suspicion and declined the transaction."
• "I felt unfairly judged."
• "The lack of communication and empathy from the manager was disheartening."
• "It is disheartening to be looked at with suspicion, especially when I took the initiative to provide all necessary documentation to complete the transaction."
• "I received no apology or acknowledgment from the manager."