Ancaster Nissan Eltham Reviews Summary

Customer Service

Pros:

• "Peter, at the parts department was very helpful and ordered the part advised by the central stores."
• "Simon in the service department has made an incredibly stressful breakdown experience bearable."
• "really great service by everyone as soon as i walked through the front door."
• "Very helpful staff in the service department.Thank you Carol."
• "The service staff at Ancaster Nissan Eltham are all very friendly and helpful."
• "All was very efficient, from the booking-in, the collection/return and the actual service."
• "Salman explained all the options available I was offered a fair price of the old car in part exchange the service after that was 5star the car ready on the day we expected the after check up call and emails to see everything was ok brilliant service would recommend anyone to go for a car."

Cons:

• "So what was the reason the wannabe technician from Ancaster Nissan Eltham told me lies?"
• "They also add false 5Star review to make themselves look good!!!"
• "Very poor customer service. spoken to Matthew From eltham Nissan, he was rude and arrogant."
• "The main downside of this place however is the very limited parking making it difficult to drive to the location for anything other than having your vehicle serviced."
• "Getting through to the service desk by telephone is a nightmare, usually requiring at least half a dozen phone calls."
• "HORRENDOUSLY INCOMPETENT CUSTOMER SERVICE STAFF IN YOUR ELTHAM OFFICE."
• "The worst service I've ever experienced. I really do not know how this company stays open with such useless employees in both Eltham and Bromley branch."

Sales Experience

Pros:

• "George was really personable and went above and beyond to get us the car we wanted for our budget."
• "Excellent service from Service reception staff..Carol."
• "The eltham service department had a great vibe with all th staff getting on and looking like they genuinely loved being at work."
• "I was treated very well by Vernon Vanbrook in particular."
• "Lovely team and expert advice."
• "We recieved an exceptional service at Ancaster today from a gentleman called Billy Davis."
• "Purchasing my new preloved vehicle from ancaster eltham was a fantastic experience."

Cons:

• "The guy who sold the car for me a very dishonest person Saj he knew the car wasn't in good condition before selling the car in ridiculous amount to me."
• "firstly had a good customer service ,but when I decided to change my mind about the car I chose.The person I spoke to was so rude."
• "The service centre at this branch is an absolute joke. Staff rude, argumentative and think nothing of belittling you in front of other customers."
• "Plus they overcharge you for parts where you can buy from Halfords, by 200%."
• "I would not recommend Any Nissan products."
• "Terrible! Having used this garage for several years* I have to say that the customer service is dreadful."
• "The salesman was indifferent and uninterested once he realised we weren’t going to buy a new car or spend over £20,000."

Vehicle Service and Maintenance

Pros:

• "After 9 yrs of Trouble free Motoring the Car did have to have some expensive work done to it which was just over £2000."
• "All round good service."
• "I am well impressed and that is why I went back to Ancaster Eltham a second time."
• "Really happy with the service received."
• "My overall experience here was pleasant, nice people to do business with."
• "Have had my X-Trail serviced here for last 9 yrs. And Have always been treated with Courtesy by the Friendly Staff."
• "First rate service all through."