The Blackheath Hospital Reviews Summary

Surgical Experience

Pros:

• "The entire medical procedure was seamless from start to finish."
• "I received outstanding care during my recent hip replacement surgery at the Blackheath Hospital."
• "Mr Alistair Tindall and his team demonstrated an exceptional level of expertise and skill."
• "Having major surgery is always overwhelming however, The medical team, my consultant Dr Jaloso, the nurses and catering team, could not have done a better job at making me feel comfortable."
• "Most fantastic care taken on me, from the moment I checked in at reception, right through to surgery and overnight stay."

Cons:

• "As I had a late surgery no one seemed to care how long I waited for any part of my stay."

Hospital Environment

Pros:

• "The hospital is incredibly clean."
• "Spacious room with modern bathroom and walk-in shower."
• "Furthermore, the cleanliness and organization of the hospital were commendable."
• "Each patient is afforded their own private bay which was very clean."

Cons:

• "The first appointment had us go up to the imaging floor... We were not acknowledged even while standing there until I asked them for what I needed."

Staff Attitude

Pros:

• "Staff are enormously welcoming and you are constantly made to feel as if they care about how you feel."
• "Everyone I encountered were so friendly, professional and caring."
• "Staff was bloody amazing on Meridian ward from Connie to Sarah To all the other sisters and Surgery team was amazing went above and beyond."
• "During my visit, the staff demonstrated high professionalism and respect."

Cons:

• "Once off the conveyor belt at a certain time of the day, you are forgotten about and disregarded regardless of your needs."
• "I had an appointment there for the first time, on arrival the receptionist was rude and not attentive at all."

Food Quality

Pros:

• "Food was great and honestly, I couldn’t fault the whole experience."
• "The food choice was varied and delicious."
• "The food was both of exceptional quality and imaginative."

Communication and Care

Pros:

• "My mothers doctor has also been very nice and explains very thoroughly using actual models and pictures to help me understand her condition."
• "They made me very comfortable, and I didn’t feel like I was in hospital at all."
• "The service and experience was absolutely wonderful."

Cons:

• "Then once the surgery came about, quick, most face-to-face staff not great at human interaction."

Facilities and Amenities

Pros:

• "I have been having treatment in the chemo ward at Blackheath Hospital for 4 years... They have created a chemo ward that is as pleasant & welcoming as it can be."
• "The waiting area was very clean, tidy, and comfortable."

Cons:

• "But it would be nicer to have larger more comfortable rooms at the Blackheath Hospital’s endoscopy unit."

Professional Expertise

Pros:

• "I was impressed by the professionalism and kindness exhibited by every member of your staff."
• "Every member of staff from arrival at reception through to discharge was fantastic. Competent, friendly, polite and made me feel very relaxed and confident."

Overall Satisfaction

Pros:

• "5☆ hospital with 5☆ hotel feel."
• "Overall, my experience at the Blackheath Hospital far exceeded my expectations."

Cons:

• "Overall experience - very transactional, with very little human interaction and a lot of waiting around."

Staff Professionalism and Kindness

Pros:

• "I don't often write reviews, but feel it necessary to highly complement the staff at the Blackheath Hospital for their professionalism & Kindness towards me during my times on the Meridian Ward."
• "The nurses were amazing, truly looked after me and I was also very happy with the consultant, my room was extremely clean bright and airy and the nurses came very quickly after pressing the call button."

Quality of Medical Care

Pros:

• "I have to say the quality of medical care is second to none."
• "The level of care and attention by the nursing staff was first rate."
• "Everyone from the receptionist to the nurses to the surgeon were brilliant and took great care of me."

Recommendations

Pros:

• "I would not hesitate to recommend the Blackheath Hospital to anyone."
• "I have recommended this hospital to all of my friends and family."

Room Comfort

Pros:

• "I had a very comfortable stay with a nice room and good facilities."

Cons:

• "The only downside was the comfort of the bed - it was a bit too hard for my liking."

Response to Concerns

Pros:

• "Any concerns I had were swiftly dealt with and the aftercare has been very good."

Cons:

• "There was a problem with my medication, and I had to wait a long time to get this sorted."

Efficiency of Service

Pros:

• "Appointments were on time, and the staff was efficient."
• "The day surgery unit was run with admirable efficiency."

Cons:

• "The process of getting seen and treated felt very bureaucratic and unnecessarily long-winded."