St John & St Elizabeth Hospital London Reviews Summary

Staff and Consultants

Pros:

• "Consultant is great."
• "I saw Mr Elvey (one of the UK's top orthopaedic hand and wrist consultants) at the Hospital of St John & St Elizabeth who was initially concerned that I would need further surgery but after another X-ray and a CT scan, he established that that wasn't the case."
• "Dr Kiani is so professional and attentive."
• "Dr Amlani was excellent."
• "Mr Joyti Saksena at this hospital. All went really well and the after care team were fantastic."
• "Dr Liu was incredible."
• "I recently had an appointment with Mr Ravinder Natt and I must say that he was extremely professional and thorough during our consultation."

Cons:

• "I had 3 bad experiences with outpatient doctors in this hospital who either didn't care or made false promises."
• "The doctor did was give us a sermon about how we didn't have the money to be either admitted or getting the actual test that my friend was looking for."
• "Worst hospital I’ve ever experienced."

Reception and Administrative Staff

Pros:

• "Reception area was clean, spacious and cool."
• "On arrival the reception & admissions staff were brilliant, all following Covid guidelines and wearing masks."

Cons:

• "I don’t know how your reception staff can be any more rude."
• "Staff on the phone were not great either, there were some staff who were quite rude."
• "The customer care staff are ignorant badly trained and lacking any compassion."
• "One occasion I asked a member of staff where the outpatient section was and they said they didn't speak English."

Facilities and Environment

Pros:

• "It has a cathedral inside."
• "The facility was super clean, and they had some of the best equipment I've seen."
• "The room was massive, modern & immaculately clean, with a huge en-suite bathroom."
• "Hospital was very clean and all up to date."

Cons:

Patient Care and Treatment

Pros:

• "Andrea was really brilliant - he spent lots of time reassuring me."
• "Staff were very friendly and explained costs involved for a consult."
• "The doctors were empathetic and treated me with a high level of care and high-quality treatment."
• "Nurses were wonderful. The hospital food was the best I've ever had in a hospital."
• "Miss Liu was candid about what would work and advised against unnecessary procedures."

Cons:

• "And the radiology department here failed to find an issue that was discovered at another hospital within 1 month."
• "Nursing care was poor; instances where Bill was not washed or dressed in time for treatments."

Billing and Administration

Pros:

• "However from the moment of scheduling the procedure the contact from the staff, information provided, etc was second to known."
• "The experience was great. Professional doctors, and a swift service!"

Cons:

• "One of the worst experiences with hospitals I have ever had, considering management and administration."
• "Expect to receive charges of hundreds of pounds after weeks from your consultation without your doctor to mention anything to you beforehand."
• "The administration phoned two days before the operation for their money, they were aggressive from the onset acting as debt collectors."
• "Money obsessed, unprofessional."
• "As the admissions officer was badly informed, rude, and argumentative - I just left without receiving treatment."
• "Avoid at all cost! I had a knee surgery at this hospital, and the entire experience has been nothing but administrative malfunction."

Medical and Surgical Care

Pros:

• "I had two horrible hernias that caused me no end of discomfort... Dr. Romi Navaratnam... was and still am impressed not just with his professionalism, but also with his skill as a surgeon and follow through."
• "I was referred to the hospital after a major foot injury. Mr Davies was excellent with his diagnosis and advice."
• "I’ve recently had ETS surgery done by Dr Greenstein at this hospital and can I say what an outcome from this wonderful man he has changed my life for the better."

Cons:

• "My partner had a terrible experience, her Cataract operation left her without distance vision and with astigmatism in her dominant eye."
• "The anaesthetist was not aware that she had wet macular degeneration... he did not read the medical notes beforehand."
• "Avoid this hospital, they're promoting Mr Youngman even when he has put his clients in harm's way."
• "James Youngman is an incompetent excuse of a doctor."
• "My friend is suffering as a result of his incompetence."

Customer Service and Staff Attitude

Pros:

• "I had an MRI and surgery at this hospital and for both procedures the nurses and doctors were excellent."
• "The hospital team was equally as impressive."
• "The staff served me an excellent post surgery meal as well."

Cons:

• "The nurse that was on duty basically left me to look after myself, I was in pain and upset."
• "No compassion from nurse whatsoever."
• "The booking system is still stuck at telephone and printers, no digital communication whatsoever."
• "The queuing system at the place is so messy that nurses run around without even understanding what they are doing."

Facilities and Services

Pros:

• "There never a queue and the facilities were brand new."
• "Always first rate treatment and an excellent experience."

Cons:

• "The only difficulty is parking (if you drive)."
• "Called their urgent MRI unit and booked an urgent MRI scan... upon arrival found out they had not booked it!"
• "Their X-Ray and MRI machines are often not working."
• "The pharmacy is slow and has twice now not had the medication."