Peter Vardy CARZ Motherwell Reviews Summary

Customer Service

Pros:

• "Great, helpful staff, weren’t pushy like some places I was earlier in the day."
• "Been a great experience with Gary and Ryan in Motherwell."
• "Picked up car from the handover team today and Callum made sure the car was perfect before we left."
• "Dealt with Lewis Irvine, very nice young man, very professional and only a few days into the job."
• "Staff have been great and the atmosphere in the dealership is amazing."
• "I received incredible customer service at the Motherwell Peter Vardy Carz branch."
• "Special mention to salesman Robert O'Neil for a very friendly and professional attitude."

Cons:

• "super terrible service. When I picked up my new car, it was not cleaned at all."
• "The patter is great, but the real customer service is awful."
• "They have no customer service skills whatsoever and do not care about the condition of the cars they are selling and do not care about the customer at all."
• "Truly awful. Only care about sales and have no regard for loyal customers."
• "Disappointed in the lack of customer service being given."
• "Trying to get a hold someone is near impossible and you’re constantly chasing them even after leaving multiple messages."
• "Worst aftersales I have ever dealt with."

Vehicle Condition

Pros:

• "Car was shiny and great looking in the showroom."

Cons:

• "only got my car on 4 may 2023 already had to replace 2 tyres also the car was sqeekking really bad when breaking."
• "The car has been in their garage sitting for ages with no updates whatsoever."
• "Sell you a dodgy car that has a fault with a sensor and showing an engine management light."
• "Purchased an SUV, 8.5k miles on it in 2021. Drove it for less than a mile and a warning light came on."
• "Whilst waiting for sales guy to retrieve some trade plates for test drive, my son and I decided to have a look under bonnet and to our horror found masses of insulation/wool/fibre as if rodents or birds had been nesting in it."
• "the service wasn’t done as the engine oil was empty, engine coolant was near empty and what was left was brown, there was a knocking when steering, the drivers window didn’t work."
• "Got a car off them and ever since the car has so much wrong with it."

Financial Transactions

Pros:

• "everything was explained to us well regarding our financial options."
• "We looked at several cars and my wife chose a great Vauxhall Corsa, we got a great deal and it was all done and collected 3/4 days later."

Cons:

• "NOT HAPPY! I have had no transport since Monday. No courtesy car available."
• "But 10days later still waiting for deposit refund despite talking to branch twice."
• "Paid deposit on 19/1 and at 1st Feb still waiting for refund."
• "I am trying to get a hold of them because we have taken business elsewhere and we want our reserve fee back."
• "After putting a deposit on the car we have now been advised that Peter Vardy do in fact have hidden fee's, an administration fee of £199 and an addition a charge of £20 for fuel in addition to the advertised price of the car."
• "Been waiting 2 weeks now for a deposit to be returned because the vehicle wasn’t ready to be sold yet."
• "Deal on trade-in they also wiped £700 off the offer."