"Bethany was a dream to speak too throughout the ordering process and delivered great customer service."
"Fantastic service. Purchased my new Corsa very easily and quickly."
"We were looked after by Kyle and Tanya who both gave excellent service."
"Dean provided Excellent customer service."
"Had a great experience here got a used 19 plate corsa. Couldn’t fault the customer sales advisors Dale and Rebecca."
"Everything explained thoroughly and found both gentlemen to be engaging and easy to chat."
"Excellent customer service nothing too much trouble Ross Walker dealt with our sale and have to say nothing was too much trouble patient's of a Saint as my partner can be quite picky when comes to cars!"
Cons:
"Absolutely shocking service at this place."
"Very frustrating experience and will not be buying a car from Peter Vardy in future."
"Service light is on, oil change light is on checked service book not stamped son phoned dealership numerous times passed from pillar to post."
"The “manager” Tony is very rude, and should not be a sales person."
"Very very bad service. My husband went to pick up the car we had bought online at Kirkcaldy."
"Honestly there’s plenty good car garages out there who give great after sales service, Peter Vardy fill you with coffee take your money and as soon as you drive that car out of the forecourt.... good luck."
"Won’t be back, terrible service"
Car Purchase & Delivery
Pros:
"Ended up buying a newer, better trim level of this car for a lower monthly rate from a different garage."
"Why the 5 stars? The whole Peter Vardy package from deciding to buy a car to driving away with my choosing car was an absolute pleasure."
"Just collected my new Vauxhall Mocha from Peter Vardy Kirkcaldy... Never thought about a Mocha before but it absolutely fits the bill."
"Very quick - forms signed in the morning car picked up in the afternoon."
"Highly recommend selling a vehicle through this company."
"Whilst here decided to upgrade my car for a newer model. Honestly the service given was just amazing, everything explained in detail."
"Had a great experience here got a used 19 plate corsa."
Cons:
"They didn't bother, was just about to leave for the 120mile round trip and called to double check. The car was gone."
"Bought this car from Kirkcaldy branch and literally on the pickup day I started to have 3 issues."
"Totally inefficient dealer, they cancelled my MOT appointment one week, and gave me another for a week later, only to have me drive a fair distance for 9 o'clock booking, only then they tell me car is not booked in until 11.30."
"Although I didn’t buy a car here, I dealt with 3 salesman who knowing they weren’t going to earn off of me couldn’t have cared less."
"Bought a car from them, but the night before collecting it, it was stolen from the garage."
"Rang to check the car I wanted to test drive was still available. Was told it was and would be prepared for my test drive. Drive an hour to get there only to find that not only was it not ready, it had already been sold."
"Booked a test drive online on Saturday, drove 96 miles on Sunday only to find someone else was out in the car."
Facilities & Amenities
Pros:
"The DJ booth in the showroom was more than bizarre."
"I have to add that the soft play area for the kids is a fantastic idea."
"A phenomenal day out with the family to buy a car!"
"Free ice lollies on a warm day as well, can’t complain at that."
"A phenomenal day out with the family to buy a car! Great positive vibes right from the start."
"As usual the coffee was amazing surpassed only by the friendly staff!"
"They also have a soft play area which made the experience 10 times better being parents."
Cons:
"The background music was a bit loud and distracting. It gave an impression of a supermarket, not a place of serious spending and significant decisions."
"Bugged by several people one man in particular kept coming out and lingering offering coffee etc."
"On the day I bought my car, Carz at kirkcaldy advertised that if you bought your car that weekend, you would receive £100 gift voucher for amazon and a gift voucher for Marks and spencers... still no vouchers, this is false advertising to get people to buy their cars."