Kaim Park Garage Ltd Reviews Summary

Customer Service

Pros:

• "The service we received from Lee & his Dad was second to none."
• "Nothing is too much of a problem to ROSS & ALAN and I am sure that they will always be willing to help - long after the sale is complete."
• "The service from KPG has been nothing short of first class."
• "Great customer / after sales service."
• "The service was very warm and friendly. The salesmen were very polite, friendly and took time to let myself and family look around."
• "The service we received from Alan was first class."
• "The experience of the staff was excellent and we would definitely recommend Kaim Park Garage to others."

Cons:

• "Just not a good enough service from a garage selling £50k to £100k cars at all. If this is the best they can do, where is the added value over a private purchase??"
• "When I called they did sort it out but I lost the car I was going to buy, not happy."
• "By far the worst after sales I have ever had the experience of dealing with."
• "Really awful service. Offered to put a deposit on a car to secure, they advised against it. Finance proposed the car in a company, 3 days later find out they sold the car to another customer without even a call back."

Vehicle Condition

Pros:

• "Even though it's three years old, it's immaculate, like a brand new vehicle, really delighted."
• "The F-Pace was as described and was immaculate when delivered."
• "The car itself looked like brand new, fantastic valet."
• "Car is immaculate and as described."
• "The car was in perfect condition with absolutely no faults whatsoever, even better than described, and in a lovely valeted condition."
• "The Range Roger I purchased was presented to me in pristine condition."
• "Every car I saw in stock was at least as good as those in a Main dealer showroom - but cheaper!"

Cons:

• "Car started losing power wrong 5 months after purchase... Car needs a new engine."
• "3 of the wheels actually had curb damage, with the marks on the drivers front wheel not so small!"
• "Also I started to notice scuffs and damage to the wheels which led me to believe they had done a cheep smart repair."
• "The leading edge of the bumper also was damaged and had been badly smart repaired leaving the actual damage still in situ and just painting over it."

Sales Experience

Pros:

• "Alan the salesperson was great. No hard sell but plenty discussion about the pros and cons of the two cars that we were interested in."
• "If you want to buy a car without a salesman following you round with that pressure sales approach Kaim Park Garage is the place to go."
• "Alan was always available, friendly and answered any questions I had about the vehicle."
• "Easy & hassle free car buying from start to finish from a well established family run company!"
• "Alan gave me all of the information that I needed to support me when I was buying the car and he guided me through the sales process."
• "Alan was very helpful and kept me up to date, a really decent chap."
• "Ross was always around to answer my queries & I found him really helpful even after buying the car with taxing etc."

Cons:

• "Honesty stay away from this Garage as they will take your cash, but will not be a priority if anything goes wrong with the car."
• "So now we have decided they can keep the car as we are contacting the finance company to refuse it & let them deal with getting our deposit back."
• "The director, Lee, kindly told me they wouldn't do anything about it, I was too fussy, and no one else would have noticed or worried about it."
• "After getting the reports done I called them back they would only pay half towards a new set of tires."
• "I went to part exchange the 3 weeks ago only to they had solid me a car showing as having outstanding finance."